Shift Supervisor
M. H. Alshaya Company
Total years of experience :24 years, 1 Months
• Handling the shift, managing the staff break.
• To insure having smooth operation in the shift
• Handling customer compliant
• Helping management team doing monthly inventory
• Delivering customer service satisfaction all of the time
• Doing ordering and receiving of all stocks in the store
• Doing expiry tracking, always following up to the new staff how to make
• Beverage up to Starbucks standard
• Monitor partner performance through behavior observation
• Give effective feedback for both reinforcing and changing behavior
Starbucks Coffee (M. H. Alshaya Company, Kuwait)
Position: Barista / Cashier (April 2007-2011)
Key Responsibilities:
• Delivers excellent customer service to all customers by
Acting with a "customer comes first" attitude and connecting with the customer.
• Prepares beverage up to Starbucks standard and ensures serving quality beverage all the time. Follows health, safety and sanitation guidelines for all products.
• Follows standards for displaying merchandise,
• Monitoring expiry tracking every week.
• Always friendly to each and every customer, self motivated
• Responsible for store cleanliness and maintaining good environment inside the store.
• Follow cash handling procedures and till point policies.
• As a Barista, drives coffee beans and merchandise sales through people coffee connection, active coffee sampling, coffee seminars, as well as retail merchandise demonstrations.
• As a Learning Coach, Trains partners and provide a timely specific feedback on Starbucks Coffee Company's operating standard practice, history and culture.
• Maintaining good score in Shoppie.
• In Store Learning Coach Training Program
M. H. Alshaya Company, Kuwait April 2009
Certificate of achievement in store learning coach.
• Barista Training Program
M. H. Alshaya Company, Kuwait September 2007
Achievements
M. H. Alshaya Company, Kuwait
• Recognition for my untiring efforts and my contribution
Towards achieving remarkable sales overcoming the challenges.
• Certificate of recognition at
Multi -Gate Korea Shipping Company (BURMA) 2006-2007
Position: Office staff
• Receiving documents from the crews.
• Processed crews documents for the vessels.
• DHL services
Giordano (Burma) 2005-2006
Position: Assistant Merchandiser
• A well established and expanding in retail group as an Assistant Merchandiser
• Involved in merchandise planning, demand forecasting and allocation.
• A proper level of stock maintained
• Displayed appropriated with signage and favorable shelf placement
Business & Commercial Studies MCC (BURMA) 2005
• Office management
• English for business
• Book keeping
• General commercial knowledge
• Computerized Accounting (ACCPAC)
• Computer Application (Windows)
Computer Literacy: 2001
• MS Windows and Microsoft Word
• Microsoft Excel
• Junior management and office staff training
• Computer basic information technology Burma
• Internet
• Achieved sales objectives on a regular basics,
• Researched and recommended new business opportunities with in the territory.
• Increased customer retention level retention level with in highly competitive markets.
Educational Qualification Summary YEAR COURSE ATTENDED UNIVERSITY/ SCHOOL MAJOR SUBJECTS 2000-2004 Bachelor of English ( B.A) University of Dagon (Yangon) English