Total Years of Experience: 24 Years, 4 Months
November 2015
To Present
Account Manager
at Provided on request
Location :
Australia
Manage and obtain new business, manage renewals, endorsements, claims and see to any client queries or complaints for client portfolios in the Corporate and SME sector. My role also included attending and presenting at client conferences, setting and adhering to budgets, training staff, processing, team supportand minor book keeping including reconciling, clearing debtors, preparing financial reports and general day to day contact with clients via telephone, email, fax, letter and in person.
December 2014
To August 2015
Customer Service Representative
at Overland Health
Location :
Malta
Call centre agent that provided rehabilitation for patients with personal injury claims. Daily tasks included: Using Salesforce, Inbound and outbound calls, liaising with medical practitioners (eg, physio therapists, surgeons) and patients, completing physical and mental triages on patients, liaising with solicitors in relation to the patients personal injury claim and rehabilitation progress, resolving conflicts between patients, practitioners, and solicitors, meeting daily and monthly targets and deadlines (eg, time on phone and file touches), training new staff members. I was also the company’s monthly Magazine Editor, head of the Staff Consultancy Committee (SCC), as well as a member of the Social committee and one of the speakers at the company’s End of Month meetings.
February 2013
To December 2014
Store Manager and Ice Cream/Cake Maker
at Dolce Pecatti
Location :
Malta
Managing the day to day operations of the store including managing and training staff, preparing rosters, serving customers, attending to customer queries and complaints, ordering stock, stocktakes, ensuring compliance with health and safety procedures, formulation of ice cream and construction of cakes as well as participation in the opening of sister stores.
November 2012
To January 2013
Accounts Clerk
at GoAGT LIMITED (Malta) – Note: this company has since folded
Location :
Malta
Recording financial transactions, including sales, purchases, income, receipts, payments, reconciling, clearing debtors, prepare accounting software produced tax reports, day to day financial transactions, issuing of legal contracts to clients and any other related duties. The reason for leaving this job so quickly was because I could see that this company had a lot of financial trouble and could not pay their staff. Shortly after I left, the company became insolvent.
June 2011
To June 2012
Book Keeper/Office Administrator/Receptionist/Secretary
at HERITAGE PLUMBING GROUP
Location :
Australia
Recording financial transactions, including sales, purchases, income, receipts, payments, payroll, reconciling accounts, clearing debtors, prepare tax reports, day to day financial transactions and general administrative, secretarial and reception duties.
May 2008
To June 2012
Account Manager
at BJS Insurance Group
Location :
Australia
Manage and obtain new business, manage renewals, endorsements, claims and see to any client queries or complaints for client portfolios in the Corporate and SME sector. My role also included attending and presenting at client conferences, setting and adhering to budgets, training staff, processing, team support and minor book keeping including reconciling, clearing debtors, preparing financial reports and general day to day contact with clients via telephone, email, fax, letter and in person.
May 1999
To June 2008
Cake Shop/Café Front of House Manager
at GREENSBOROUGH CAKE KITCHEN & PASTICCERIA
Location :
Australia
Managing staff (approximately 20), including recruiting & firing staff, training staff, staff rosters, serve customers, see to customer queries & complaints, order stock, pay bills, ensure that health & safety procedures were adhered to, general administrative duties, oversee and ensure smooth-running of day to day activities.
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