Associate Manager
GMR - Delhi International Airport (P) Ltd
Total years of experience :15 years, 11 Months
Designing and implementing EPOS Management System - LS retail for all business partners/ concessionaires at Delhi IGI Airport
Deployment of innovative IT solutions to support business and revenue generation.
Delivering projects on time from conception and development to detailed planning, execution & final delivery ensuring customer satisfaction.
Coordinating with various concessioners for resolving day to day IT issues and implementing IT solutions.
Implementing process driven approach for all day to day operations and tracking of all operational activities through documented guidelines. Implementing solutions to decrease TAT for various calls following PDCA approach
Performing Call Analysis of all IT related call of various concessionaires/ retailers at Terminal 3, IGI Airport and resolving all issues by implementing solutions.
Designed & implemented Wintel solution which includes AD, DC, DHCP, NAP, Virtualization Infra (VMware & Hyper V), Cloud Computing & Virtual Desktop (VDI).
Design, implementation and continuous management of Citrix Presentation server. This infrastructure is used to host all business related application & access on intranet using Citrix ICA client. This has enhanced the application performance & effectively uses the bandwidth on intranet network.
Functioned as Solution Architect for Unified Communications like IBM Sametime 8.5, Microsoft OCS, etc.
Implemented process driven approach for all day to day operations and tracking of all operational activities through documented guidelines.
Actively involved in implementation of MNYL EISP policies and selecting countermeasures / controls based on framework ISO 27001.
Built & managed DC Infrastructure using industry standard (Data Centre design) - TIA 942.
Ensured all Information security controls deployment and monitored on regular intervals.
Implemented ITIL based process, procedure & guideline documents for reporting domain and ensuring adherence of process & removing the people based dependency using the same.
Reviewed each IT vendor based on the performance on committed SLA. Publishing evaluation reports/dashboard to top Management.
Conducted Internal and external audits & maintained regulatory/ compliance requirements. Internal security audit, gap findings and reported to senior management about audit findings recommendations, closure of all open audit points using PDCA cycle.
Ensured all cabling and passive network infrastructure setup using EIA/TIA standard & certifying the same after regular audits.
Provided consultancy on effective use of webcast and Video Conference infrastructure on business requirements for communication and conferencing.
Spearheaded installation of DSL routers & modems.
Worked on various Wi-Fi routers such as Linksys, D-Link, Zyxel and Netgear as well as various ADSL modems make Linksys, Loop telecom, Beetel 220 Bx, D Link and Attire.
Resolved queries of customers same within a framed SLA.
Installed DSL connection in point-to-point & point to multipoint mode