Global Customer Support - eBusiness suite – Fixed Assets
Oracle Corporation
Total years of experience :10 years, 11 Months
Handling and Resolving Service Requests related to Fixed Assets Modules in Oracle EBS within KPIs targets.
Create and maintain knowledge management content by contributing to KM creation and measure the quality of KM created by all the global teams.
Ensure the timely completion of planned proactive tasks and Service Requests.
Manage Customer expectations throughout the SR lifecycle in accordance with global standards.
Properly document product issues and enhancement requests (bugs) in accordance with guidelines
Handling and Resolving Service Requests related to Accounts Payable Module in Oracle EBS within KPIs targets.
Taking over a Cluster Technical Coordinator role for my AP team (AP technical, Payments, Cash management, Governmental Sector, Treasury) and a Duty CTC role for the E-business suite- Financials.
Create and maintain knowledge management content by contributing to KM creation and measure the quality of KM created by all the global teams.
Ensure the timely completion of planned proactive tasks and Service Requests.
Properly document product issues and enhancement requests (bugs) in accordance with guidelines.
Maintain current skill and schedule data for use in SR assignment, etc.
Rapid Visibility Certified (RaV) - Review and publish knowledge contents created by Financial teams according to KM publishing standards.
Patch Coordinator - ensure the CEL instances are up to date with various fixes delivered by development team also administrates the internal instances.
Use AD Utilities for applying and testing patches to internal instance before releasing to customers
Responsible for testing all the Financials Modules to ensure lack of bugs/unknown functionalities and ensure the business logic for customized modules.
Log SRs with Oracle support to seek support services when needed.
Implement solutions provided by Oracle support, deliver feedback and announce on the fixes implemented to the instances.
Analyze and design the Financial Reports for implementing for customized modules.
Service the customer from back end by adjust their balances, notify about due dates.
Construct and monitor the team development plan.
Check for authorized signatures and liaise the signature control department.
Offering banking services and programs for customers.
