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nemaa saleem saad saleem, Customer Service Representative

nemaa saleem saad saleem

Customer Service Representative

Vodafone - Egypt

Location
Egypt - Cairo
Education
Bachelor's degree, archaeology
Experience
13 years, 3 Months

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Work Experience

Total years of experience :13 years, 3 Months

Customer Service Representative at Vodafone - Egypt
  • Egypt - Cairo
  • My current job since January 2018

Agent at retail department

Ticketing Agent at C T I TOURS
  • Egypt - Cairo
  • December 2014 to September 2016

Book and implementatiِon of airline tickets on all international airlines
confirm on BOOKING HOTELS.
arrange files.
send & receive fax .
answer phone calls

ticketing agent at princes tours
  • Egypt - Cairo
  • February 2010 to August 2012

Book and implementatiِon of airline tickets on all international airlines
confirm on BOOKING HOTELS.
arrange files.
send & receive fax .
answer phone calls .

executive secretary at New joker travel
  • Egypt - Cairo
  • September 2009 to February 2010

confirm on BOOKING HOTELS and flights.
arrange files.
send & receive fax .
answer phone calls .

ticketing agent at mit ghamr tours
  • Egypt
  • July 2007 to September 2009

Book and implementatiِon of airline tickets on all international airlines
confirm on BOOKING HOTELS.
arrange files.
send & receive fax .
answer phone calls .

Education

Bachelor's degree, archaeology
  • at جامعة القاهرة
  • July 2008

restoration&conservation the old monuments

Specialties & Skills

Ticketing
+Endorse 5
Call Center
+Endorse 4
Customer Service
+Endorse 4
· Proficient in using MS office. · Self-motivated &goal
+Endorse 2
Good research skills
+Endorse 2
Highly organized, multi tasked, excellent computer skills .
+Endorse 2

Languages

English
Expert
Arabic
Expert

Memberships

IATA
  • Membar
  • December 2008
UFTA
  • Membar
  • November 2009

Training and Certifications

Advanced Passengr Fares & Ticketing Course (Certificate)
Date Attended:
January 2009
Valid Until:
February 2009
IATA/UFTAA Foundation Diploma & EBT Course (Certificate)
Date Attended:
March 2009
Valid Until:
September 2009
Amadeus Basic Course (Certificate)
Date Attended:
July 2009
Valid Until:
July 2009
Completed The First Semester of The IT Education project (Certificate)
Date Attended:
October 2002
Valid Until:
April 2003
Intermediate Passengr Fares & Ticketing (Certificate)
Date Attended:
December 2008
Valid Until:
December 2008
Initial Passengr Fares & Ticketing Course (Certificate)
Date Attended:
July 2008
Valid Until:
July 2008

Hobbies

  • Reading, Meeting people,