Internet eCommerce Specialist
Amazon
Total years of experience :22 years, 0 Months
Listing, selling and managing products on Amazon
•Organized and photographed inventory for sale
•Provide detailed item description
•Replying to email inquiries regarding the items in the store
•Maintained records related to sales
•Developed positive customer relationship through friendly interaction and excellent service.
•Prepared outgoing shipments
•Accepted and process returns.
•Achieved Top-Rated Seller status within 12 months, monthly sales of $5000, consistent ROI of 400%, and 100% positive feedback rating since 2003. Item return rate consistently less than 2%.
•Lead and maximized ecommerce sales and achieved goals and customer satisfaction levels.
• Listing and managing items on ebay website. Achieved and maintained Powerseller status.
• Communicated with eBay customers on an on-going basis to answer questions, resolve disputes, provide further details about items for sale.
• Expertise in PayPal payment system.
• Creating new listings for items with detailed description and photos.
• Provide customers with information on items, including availability and delivery timeline.
• Pick, pack, and dispatch items, ensuring that they are properly labeled and addressed.
• Maintained a 100% positive feedback.
• Providing exceptional quality of support for a wireless business customer base.
• Providing accurate information and support in an efficient manner while focusing on being professional and striving to deliver world class service and resolution to every customer.
• Answer inbound calls of a troubleshooting and billing nature including sales and service
• Independently resolving customer complaints, concerns and inquiries with regard to their wireless service.
• Troubleshooting with wireless phones such as display errors on the screen, connectivity issues (for example, looking up nearby towers in the customer’s area to determine the cause for dropped calls), anything technical involving the phones
• Making account Changes such as deleting/adding a user/number, disabling a feature on the account
• Making upgrades and/or feature sales - knowing what to offer the customer based on his/her specific needs (for example, suggesting to upgrade to an unlimited text plan due to customer consistently exceeding the number of allotted texts.)
• Well versed in identifying customer needs and able to offer a solution quickly
• Provided assistance for customers in all aspects of the library
• Provided great customer services for general phone and email inquiries
• Helped with basic library functions to facilitate a smooth operation
• Provided training on library resources for new members
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