IT Specialist
Wael Fouad Jamjoom Co. For Umrah
Total years of experience :6 years, 10 Months
Shouldering the responsibility of managing:
o 4 branches of our company in Jeddah, Makkah & Madinah.
o LAN/WAN network infrastructure management.
o 1st, 2nd and 3rd line support to 80+ users.
System administration and maintenance of the following: Active Directory (Adding/Editing/Auditing of User Groups, User Rights & Users), DNS, DHCP, File server, Antivirus server in Windows server 2008 & 2012 R2 environment.
Setup and configure new PC/Laptop for new employees, Ensure the proper guidance to end users using different applications, Provide complete user support in terms of email/outlook, Internet/Network connectivity, software, hardware and printing in Windows & Mac OS.
Weekly backup operations ensuring file systems and system data are successfully backup to appropriate media.
Managing a gamut of functions including:
o E-mail administration of Microsoft Exchange online / Office 365.
o CCTV.
o Microsoft azure cloud server.
o IT procurement.
o IT asset management.
Supervised LAN/WAN network infrastructure management.
Provide smooth end user support to 150 employees.
Entrusted with the task of:
o Configuration, administration & monitoring of network devices like Cisco access points, Cisco switches and cyber roam firewall UTM, Windows server 2012 R2 servers for domain controller, active directory, DNS, DHCP, Symantec endpoint protection manager, file server (Share Folders) & ERP server.
o Identified & troubleshoot hardware, software & end-user problems on Windows & Mac OS.
Managed a gamut of functions including:
o Google app business e-mail administration.
o IP hybrid PBX Panasonic server & phones.
o PSCC helpdesk portal & IT asset management.
Assistance to users’ desktops with Windows 7 and XP operating systems.
Quality IT service and support (Hardware - Software).
Documentation of official tenders.
Prepare invoices, quotations for customers and dealt with different organizations for sale, purchase & delivery of items through e-mail & phone.
• Bachelor of Science (Computer Science) In year 2009 University of Sindh Jamshoro Hyderabad.
