Nour Hassan, Chief executive officer

Nour Hassan

Chief executive officer

Elite gear automotive garage

Location
United Arab Emirates - Dubai
Education
Bachelor's degree, Mechanical engineering
Experience
21 years, 3 Months

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Work Experience

Total years of experience :21 years, 3 Months

Chief executive officer at Elite gear automotive garage
  • United Arab Emirates - Dubai
  • My current job since May 2023
Auto Maintenance Center manager for all Manar Al Khaleej Holding group companies in UAE at MANAR ALKHALEEJ HOLDING GROUP
  • United Arab Emirates - Dubai
  • March 2022 to January 2023

Accomplishments:
• Establishing and implementing and management an independent maintenance center for vehicles and heavy trucks to service and repair the group vehicles fleet.
• It succeeded in selecting and training a team of technicians and supervisor to deal professionally of vehicle maintenance problems inside garage and all emergency malfunctions on the road.
• Establishing an accounting system to manage the movement of vehicles fleet and the stock of spare parts link all group companies to the maintenance center for easy service provision.
• Agreement was contracted with insurance companies to conclude new deals.

Dubai Branch Manager at AL HOORANI AUTOMATIC GEAR GROUP
  • United Arab Emirates - Dubai
  • July 2020 to February 2022

Accomplishments:
• Specialist in solving all problems automatic transmission (A/T - CVT - DSG) and all types of (VALVE BODY-TCM- CONVERTER)
• Restructuring the branch and implement appropriate strategies to improve various processes and tasks for the work team, whether technicians, administrators or spare parts sales to achieve better performance and gain the trust of customers.
• Managing a business plan which includes focus on Revenue generation, Growth and Profitability based to target new customers.
• Achieved results from 100 % volume target in first quarter of annual plan of 2021.

Manager department of maintenance, used cars at LAITH AL OBAIDI GROUP
  • United Arab Emirates - Dubai
  • August 2017 to June 2020

Accomplishments:
• Handling various markets, Generating New Business, Key Account Management, Strategy Planning and Execution, Procurement of vehicles according to the needs, Negotiation, Receivables, Logistics, suppliers Retention in UAE and other countries.
• Managing the processes for Used Cars sales and marketing by ensuring effective use of resources, skills and expenditure in market research, advertising, promotions, tenders, and contracts with focus on Revenue generation, Growth and Profitability which exceeded the size of expectations in light of the conditions of the Corona virus

AUTO SERVICE CENTER MANAGER at EVERYTHING GENERAL TRADING
  • United Arab Emirates - Dubai
  • April 2016 to July 2017

Accomplishments:
• Manage Auto maintenance Center and technicians, and follow up on repair checks to determine the daily tasks and activities of each individually.
• Provide radical solutions to frequent maintenance errors and provide best quality improvement method to avoid Customers complaints
• Manage spare parts inventory and procurement and equipment and following up on the completed maintenance work according to Agreed schedule.

Owner at CRAZY CAR CENTER
  • Egypt - Cairo
  • January 2012 to November 2015

Accomplishments:
• Sports and classic car rental
• Buying and selling used passenger cars and commercial vehicles.

Auto Service Center Manager at HORIZON AUTO CENTER
  • United Arab Emirates - Dubai
  • December 2008 to November 2011

Accomplishments:
• Acted as first point of assessment for service center activities and to determine what issues to refer to chairman
• Provided leadership in the development and implementation of a strategic business plan to fulfill service center goals and objectives related to expanding the business.
• I succeeded in building and leading and training and support team work on target achievement Revenue, Growth and Profitability.

Branch Manager at AL SAFI LIMOUSINE - RENT CARS
  • United Arab Emirates - Dubai
  • November 2005 to October 2008

Accomplishments:
• Handling multi brand operations renting cars and solve all customer issues and work to meet their needs
• Agreement and negotiation with insurance companies and following up on maintenance and repair work for damaged cars in Auto service centers
• Managing the operations marketing advertising and promotions for pan UAE.

customer service at Car World Rent a Car
  • Egypt - Cairo
  • March 2001 to August 2004

Accomplishments:
• Receive customers, view all available services, and direct them to choose the appropriate service for each of them
• Managing the for processes renting cars and marketing by ensuring effective use of resources and skills .

Education

Bachelor's degree, Mechanical engineering
  • at College of Engineering
  • June 2000

Automotive mechanical engineering

Specialties & Skills

Management
Sales Growth
Customer Interfacing
Automobile
Marketing Support
INVENTORY MANAGEMENT
QUALITY CONTROL
ADVERTISING
COMMUNICATION SKILLS
CUSTOMER SERVICE
CUSTOMER SUPPORT
MARKETING
MICROSOFT WINDOWS
NEGOTIATION

Languages

Arabic
Native Speaker
English
Expert

Training and Certifications

Aftermarket service and the ideal steps to change new VALVE BODY of transmission (Training)
Training Institute:
(ZF GROUP ) global technology company supplying systems for passenger cars, commercial vehicles
Date Attended:
January 2020
Creating Customer Advocates (Training)
Training Institute:
FCA Performance Institute International - Official Agent for (JEEP-DODGE-CHRYSLER-FIAT- MOPAR )
Date Attended:
November 2019
Owner Support+ Brief (Training)
Training Institute:
FCA Performance Institute International - Official Agent for (JEEP-DODGE-CHRYSLER-FIAT- MOPAR )
Date Attended:
November 2019
Selling Strategies: Prospecting (Training)
Training Institute:
FCA Performance Institute International - Official Agent for (JEEP-DODGE-CHRYSLER-FIAT- MOPAR )
Date Attended:
November 2019
Selling Strategies: Referrals and Follow-Up (Training)
Training Institute:
FCA Performance Institute International - Official Agent for (JEEP-DODGE-CHRYSLER-FIAT- MOPAR )
Date Attended:
November 2019

Hobbies

  • Music
    I like to play the piano in my relaxing time
  • Equestrian sport
    I love riding horses in the open desert
  • reading
    My interest in reading everything new in the automotive industry and the global market