IT Support Engineer
Ministry Of Education And Higher Education - Qatar
Total years of experience :16 years, 0 Months
Supporting for better solution for the print management software’s.
Main Focal point for QATAR AIRWAYS from January 2019 Untill February 2022
Involved in the Nuance software, Ubiquetech, right now with OneQ Solution.
Supporting customers for QA directly & remotely.
Ensure the printers are working smoothly in & out of QA using fleet monitor software.
Installation been almost done Closure to 1300 Devices which includes MFP’S & small copiers.
Digital Signage Display Installations and configurations nearly to 100 devices.
Accurate Stock Maintenance for all Consumables, Spare parts & toners.
Regular Monthly meetings with Finance
Irrespective appreciations received from Management & Clients multiple times.
Individual Contribution for all the service calls & Installations with in QA locations.
Collection of Usage reports for almost 500 devices with in QA locations on every month individually.
Mere urgent calls & escalations handled with in the time frame on a tremendous manner.
HP meetings/Trainings participated in QA premises.
Participated in Nuance & OneQ Trainings.
Onsite Support given even on the weekends.
Diagnosis of desktop, application, networking and infrastructure issues
Experience of supporting a wide and varied client base. Troubleshooting PC’s, laptops and mobile devices.
Providing 1st/2nd line support to users.
Adminisering the IT department’s policies and procedures.
Installation and support of telecommunication equipment
Responsible for maintaining backups and for project work such as new builds
Working closely with software suppliers to resolve operational issues. Responsible for supporting: Windows XP/Vista/Windows 7/ Office 2003 and 2007, Windows Server, Small Business Server 2003/2008, Active Directory management Exchange 2003/2007, Blackberry Server/Windows Mobile, Backup products, Anti-Virus products, DNS/DHCP, TCP/IP, Ethernet, wireless router and Firewall Configurations.
Answered over 340 Support monthly phone calls and emails ranging from reconciliation issues on a 24 Hour Help Desk.
Troubleshooting variety technical scenarios from diverse client base.
Configured and tested Point Of Sale terminals.
Working with third party relations as needed t- resolve issues.
Ensured accurate logging of Support calls in internal tracking system.
Delivered customer satisfaction through timely and friendly customer service
Installing and Maintaining Wired LAN.
Installing and Maintaining Indoor & Outdoor Wireless LAN.
Administration of a Network with more than 15 nodes. Administering the Domain controller and Member servers, Troubleshooting the LAN, Operating systems and Hardware.
Intel Based Hardware Assembling and Troubleshooting
Trouble shoot computer hardware and software technical problems.
Maintain trouble log of the various service requests.
Travel to our various Lower Mainland offices.
Basic Website and Newsletter modification.
Report Generation.
Consult user guides, technical manuals and Technical staff for the best solutions.
Work with others to research and implement solutions.
Senior Hardware Engineer in the center responsible for assembling of new computers, trouble shooting of all types of computers, installation of software as per requests, setting up internet cafes in hail city, installation of application software, their maintenance and installation of networking. Sales and handling of customers in the center for computers and peripherals.
Maintains All Hardware And Networking Troubles In Calicut University And Regional Engineering College, Calicut, Kerala, India
Maintains Cluster and Web server Extensions.
Fault Diagnostic of PC’s & Peripherals.
Developed Excellence in Hardware Training Course
Academic Qualifications:- * Diploma in Computer Hardware & Networking * Pre- Degree in commerce . Graphics Designing