Customer Service Excutive
HSBC
Total years of experience :11 years, 6 Months
To continuously provide high quality processing service to achieve maximum customer satisfaction within the specified Service Level Agreements.
Responsible for relationship building and resolving customer queries and issues in a professional manner (where applicable).
Responsible for relationship building and account management while resolving customer inquiries in a professional manner.
Take ownership and initiative to complete necessary research and customer follow-up or direct the customer to the appropriate department for resolution.
Might be required to achieve individual sales goals.
adminstration assistant duties(1:Answering calling, attend board meetings. 2:Deal with customers. 3:Handel phone calls and faxes & receive complaints. 4:File managements and database administration. 6:Sending e-mails, searching internet.)
Provide responsive and competent customer support within a call center environment. Ensure that all customer issues are resolved at the first instance. May respond to customer inquiries by referring them to published materials..
