Field Service Engineer - CT/MR
GE
Total years of experience :12 years, 6 Months
• Ensure successful installation, troubleshooting, maintenance on CT modalities within the prescribed timeframe.
• Responsibly completes all administration tasks on time of FMIs and PMS inspections documentation.
• Aware of and comply with the GEHC Quality Management System, Policy and Goals, and applicable laws and regulations as they apply to my roles.
• Utilizing the escalation process to resolve customer service delivery issues and conducting root cause analysis that will lead to effective problem solving.
• Participating in sales opportunities such as contract renewals and assist with promoting and implementing revenue programs.
• Working as a member of the local team to assist in the growth and to provide efficient service delivery to all accounts within West & South regions
• Interface with doctors and technicians on equipment status issues. Acts to ensure satisfaction to primary customers.
• Complete all planned and required trainings within the defined deadlines and participating in continuous improvement activities
• Assist programs director in roadmap, set expectations and goals of “Young Leaders” Program.
• Use specialized tests and courses to detect personality and increase the potential of students.
• Provide technical support for students with software procedures and operations.
• Engage with students to personal level and coach them to determine points of strength and development.
• Consult with students to isolate deficiencies and transform them into creative opportunities.
I was in the interdisciplinary senior design project which is focused to develop a device containing Plasma spectroscopy and capacitive sensor to diagnose the waste chemical elements, Total Suspended Solid (TSS), in water both qualitatively and quantitatively. During this project, we used AD7746 device that can provide us with the capacitance measurement for different concentration of substances such as NaCl and CaCO_3. The Capacitive sensor was built using the glass slabs (later ABS plastic) with copper plating.
• Assisted and supervised faculty/students to identify and solve software problems
• Provided on-site technical support for faculty and students
• Trained new employees with software procedures and operations
Assistant to Database Administrator- Zaad Corporation. Jeddah, Saudi Arabia (June-August 2005):
• Provided hardware/software assistance in the development of new database software to update client financial records
• Collaborated with database project team on innovative implementation ideas and evaluated potential imminent technologies
• "Hands on" examination of software prototype phase and transferring database technologies into successful business opportunities
• Assisted in presentation of results for proposed financial database software to clients
Assistant Director of Public Relations- Saudi Ministry of Education National Conference, InterContinental Hotel; Jeddah, Saudi Arabia (June 2004):
• Assisted Director of Public Relations in management operations; fill-in for the Director as needed
• Served as principal program representative to regional branch managers and the general public regarding program policies, procedures, and goals
• Screened regional branch representatives and assisted in making administrative decisions regarding conference programs and procedures
• Initiated communications with upper management on program logistics
• Responsible for updates and maintenance of database with regard to incoming branch managers
• Managed general office operations/processes and maintained necessary paperwork to facilitate conference proceedings
Master of Science in Engineering Concentration in 'Biomedical Engineering' and 'Engineering Management'
Bachelor of Biomedical Engineering, concentration in Computer system with minor in Business Administration