Quality Coordinator
Al Falah International Hospital
Total years of experience :17 years, 4 Months
o Plan, develop and design policies and procedures as per CBAHI standards in consultation with concern teams/departments.
o Responsible to review policies as hospital wide or departmental as applicable.
o Responsible to conduct internal and external audit program as per schedule.
o Identify needs for developing new policies.
o Provide support and act as resource person to the facilities within the hospital for documentation issues.
o Report compliance status of the documentation within the facility. o Assist in hospital different committee`s meetings and liaison between hospital management and all committee`s chairman’s
o Control and amendment of all documentation in the hospital.
o Ensure that all the policies, forms and manuals are standardized across hospitals.
o Responsible to monitor timely update/ review of the Job Descriptions.
o Responsible to review forms as hospital wide or departmental.
o Perform any other duties as assigned by the Quality Management Director.
Summary:
Responsible as Deputy Manager Administration supervising various departments and also work as Management Representative (M R) for getting recognized and certification from International standard Organization (ISO). Responsible to develop a good relationship with all levels of management within and out side the Company to determine needs, develop strategies, plan and provide effective Management sources in support of those needs. Proven, Seventeen years experience of Hospital administration in different capacity.
Under Supervision Departments:
H R / General Administration Corporate Clint In & Out Patient Billing
Management Representative Publication & Stationary Purchase Department
OPD Management Wards Management Project Management
• Guide and look after all administrative problems regarding cash recovery to face administrative assistant for immediate decision.
• Monitor and reporting on activity and provide relevant management information.
• Maintain and develop existing and new customer through dealing and provide quality of service with all relevant department for business growth and customer satisfaction.
• To manage cash recovery system with all organizational polices and procedure.
• To manage all over hospital alone, as an evening on call crises management & cash recovery officer.
• To report all problematic cases to the higher management daily basis and also make analytical cash recovery report on annual basis.
• To prepare the minutes if the meeting in high level cash recovery meeting.
• To deliver orientation lectures regarding financial counseling to new appointees.
• To develop new human psychological tactics to deal the attendants of the patients in better ways
I was Part of the team of Administrator on-call responsibility on rotation basis, after routine working hours of administration.
Responsibilities:
• Responsible to perform a vital roll in the hospital on behalf of senior management and provide decision making to the concerned department.
• Control and management of staff issue and also play roll on movement of staffing.
• Responsible for day to day decision making and problem solving.
• Responsible to handle of VIP moment in hospital.
• During this period handled over administrative and Medical related issues.
• Preparation of incident report and submit to the CEO with complete evidences.
International Relations Subjects
Master in Business Administration specialized in General Management.
Commerce subjects
All Electrical Engineering Subjects