Service Desk Engineer
Techmahindra
مجموع سنوات الخبرة :7 years, 4 أشهر
L1, L2 support using BMC Remedy 7.6 for Workstations, Laptops, SAP Systems, Web application with technology of Java, .Net and Active dirrectory.
-Through BMC Remedy 7.6 and Entuity manage the service operations of issue within the framework…, (Incident management, Change management and Problem management)
- Assign accordingly oncidents to the associated group and avoid reassignment.
- Provide efficient customer service by answersing the calls on cisco jabber.
-Provide share folder access to the users as per the approval
-Manage the BMC Remedy ticket by avoid the SLA breach.
-Microsoft Windows 7/10 desktop computers, VM Ware and MS Office.
-Provide Macfee antivirus support, daily uploading the security patch update.
-Provide the USB access to different users by Macfee DLP console for the specified duration.
-Administration of Windows Server 2012, DHCP, Active Directory, Print Server.
-Provide support on reported incidents to vendors and resolve the issues by handling vendor’s coordination according to SLA.
-Proactively scopes the technical solution required to address customer requirements, assesses customer’s met and unmet needs, and recommends solutions that optimize value for both the vendor (client) and the firm.
-Manage the daily records and updates from the vendor and update the managed files.
-Maintain the maintenance record files, update accordingly on daily basis as per the maintenance done by the vendor.
-Daily entry of Data and cross checks of records.
-Completion of daily tasks includes various CI check periodically and reporting the issues to concerned departments.
- Provide efficient and personalized customer service.
-Review estimates to ensure accuracy, completeness and compliance with defined scope of work
-DELL Power Edge Support and configuration.
-Desktop and server troubleshooting using remote tools and site visit.
-L1, L2 support using BMC Remedy 7.6 for Workstations, Survillance Cameras and all CCTV devices.
-Through BMC Remedy 7.6 and Entuity manage the service operations of issue within the framework…, (Incident management, Change management and Problem management)
-Provide support to staff or clients to help set up systems or resolve issues
-Manage the BMC Remedy ticket by avoid the SLA breach.
-Microsoft Windows 7/10 desktop computers, VM Ware and MS Office.
-Provide Macfee antivirus support, daily uploading the security patch update.
-Provide the USB access to different users by Macfee DLP console for the specified duration.
-Administration of Windows Server 2012, DHCP, Active Directory, Print server.
-Preventive Maintenance and Corrective Maintenance for all CCTV, Surveillance Cameras.
-IT network security, implement, upgrade, and monitor security measures for the protection of computer networks.
- Reporting the issue of CCTV, Surveillance Cameras to the vendor and provide the complete support in regards with follow up and rectify the issue as per the contractual procedures.
-Provide support on reported incidents to vendors and resolve the issues by handling vendor’s coordination according to SLA.
-Proactively scopes the technical solution required to address customer requirements, assesses customer’s met and unmet needs, and recommends solutions that optimize value for both the vendor (client) and the firm.
-Manage the daily records and updates from the vendor and update the managed files.
-Maintain the maintenance record files, update accordingly on daily basis as per the maintenance done by the vendor.
-Daily entry of Data and cross checks of records.
-Completion of daily tasks includes various CI check periodically and reporting the issues to concerned departments.
- Provide efficient and personalized customer service.
-Review estimates to ensure accuracy, completeness and compliance with defined scope of work
-DELL Power Edge Support and configuration.
-Desktop and server troubleshooting using remote tools and site visit.