Pia Donna Acosta, Asst Outlet Manger

Pia Donna Acosta

Asst Outlet Manger

Holiday Inn Bur Dubai

Location
United Arab Emirates - Dubai
Education
Bachelor's degree, HOTEL & RESTAURANT MANAGEMENT
Experience
3 years, 4 Months

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Work Experience

Total years of experience :3 years, 4 Months

Asst Outlet Manger at Holiday Inn Bur Dubai
  • United Arab Emirates
  • March 2012 to August 2012

March 2012-Present
Holiday Inn Bur Dubai
BurDubai Embasy District
Asst Outlet Manger

• Incharge in 3 Outlet
• Take in production orders and convey them to the production team.
• Ensure that the production targets are met and there is a balance in supply and demand.
• Ensure that the quality standards of product are met.
• Handle machinery problems if any.
• Give regular production reports to superiors.
• Report to the general manager regarding all the developments in his/her domain.
• See to it that the sales team is maintaining a high quality level of service.

Outlet Asst Manager at Anantara Desert Island Resort and Spa
  • United Arab Emirates
  • to July 2008

July 9 2008- 1012
Anantara Desert Island Resort and Spa
Sir Baniyas Abu Dhabi U.A.E
Sea Food Thai Fine dining
Outlet Asst Manager
• Reports duty on time
• Perform duty according to hotel policies
• Responsible for daily 15 minutes training
• Take over if manager is not around
• Maintain proper rapport in an outlet
• Closing reports of every day sale
• Appraising Staff probationary period

SUPERVISOR at Hotel JAL Fujaira Resort and Spa
  • September 2006 to February 2008

September 2006-February2008
Hotel JAL Fujaira Resort and Spa
Fujaira, United Arab Emirates
(Italian) all Day dining Restaurant

SUPERVISOR
• Keeping maintenance operations running smoothly and efficiently
• Promoting teamwork & Maintaining discipline
• Keeping morale high &Getting the right person time on the job at the right
• Maintaining the quality and the quantity of work
• Checking and inspecting jobs and personnel Preventing accidents and controlling hazards and hazardous material
• Planning and scheduling work Training personnel
• Procuring the supplies and equipment to perform the work Inspecting, caring for, and preserving equipment
• Giving orders and directions Maintaining liaison with other units, departments, and divisions

at Al Murooj Rotana Hotel
  • United Arab Emirates
  • August 2005 to September 2006

August 2005-September 2006
Al Murooj Rotana Hotel and suites
Dubai, United Arab Emirates
All Day Dining

ORDER TAKER/ CASHIER/ WAITRESS at Metro Bar and Restaurant
  • December 2002 to December 2002

ORDER TAKER/ CASHIER/ WAITRESS
December 2002 Metro Bar and Restaurant
Fukushima Ken Date Matche Japan

GUEST RELATION OFFICER at Las Marias Bar and restaurant
  • December 1999 to December 1999

GUEST RELATION OFFICER
December 1999 Las Marias Bar and restaurant
Baguio City, Philippines

SENIOR WAITRESS at Camp Jhon Hay
  • March 1999 to March 1999

SENIOR WAITRESS
March 1999 Camp Jhon Hay/ 19th tee Coffee shop
Baguio City, Philippines

GUEST SERVICE AGENT/ FRONT LINER
• Ensure incoming guest are given the highest possible personal service
• Deals swiftly, efficiently and sensitively to guest complaints & follow through • Ensure accurate posting of food & beverage and ancillary charges
• Receives payments by cash, cheque, credit card or account, adhering to the company credit policy at all times
• Ensure the bills are checked and closed correctly at the end of the shift based on standard policy

Education

Bachelor's degree, HOTEL & RESTAURANT MANAGEMENT
  • at UNIVERSITY OF BAGUIO
  • March 1999
Bachelor's degree,
  • at University of Baguio

College Bachelor of science in University of Baguio Hotel and Restaurant Management

Diploma,

Vocational Care Giver MMS Training Center

Specialties & Skills

Minutes
Production
CUSTOMER SERVICE
LIAISON
MAINTENANCE
OPERATIONS
SALES TEAM
SCHEDULING
THE SALES
TRAINING

Languages

English
Beginner
Tagalog
Beginner
Italian
Beginner
Thai
Beginner

Training and Certifications

GUEST SATISFACTORY (Training)
Training Institute:
ANANTARA
Date Attended:
April 2014
Duration:
20 hours
WINE TRAINING,GUEST SATISFACTORY (Training)
Training Institute:
WSET WINE TRAINING
Date Attended:
June 2013
Duration:
20 hours