Admin Assistant /Assistant to Head of Business Development & Strategic Planning (Global Banking Department)
National Bank of Abu Dhabi
Total years of experience :16 years, 6 Months
• Organizing, maintaining diaries and making appointments for Head of Business Development & Strategic Planning, Global Banking.
• Answering, screening and routing the telephone calls.
• Monitor all aspects of Room reservations and Conference Facilities
• Handling all the Secretarial duties for Head of Business Development & Strategic Planning, Global Banking Department.
• Arranging travel itineraries which includes coordinating flights, hotels and ground transportation. Anticipating when travel arrangement will be needed.
• Anticipating car travel requirements and time constraints between destinations when making travel plans.
• Handling outgoing mail dispatch and maintained a daily master file of incoming and outgoing correspondence, including correspondence transmitted electronically and also ensured the daily correspondence is organized and privatized.
• Maintaining office systems, including data management and filing.
• Order and maintain Stationery and equipment supplies for Global Banking Management Office.
• Responsible to scrutinize the visitors, the purpose of their visit and providing them with the required information.
• Supervised all the activities with regard to housekeeping staff of the department.
• Performing duties to support office functions in full coordination with Global Banking Management Office.
• Logging the IT calls for the Global Banking Management Office Team.
• Preparing Memos for the Telephone recoveries and forwarding it to the SGM office.
• Preparing minutes of Global Banking Management Meetings and distributing the drafts.
• To make amendments in the Global Banking presentations
• Preparing weekly attendance reports for records.
• Arranging the roll call for fire drilling.
• For Invoices to get the respective Departments approval which then serves as a supporting for SGM-GB to approve and process further for payments
• Liaised with vendors for repairs and upgrading of PC’s and Printers for GB Management Office.
• Recommending actions to be carried on for staff claims, staff HR/office requests, office expenditures like supply and equipment needs.
• Coordinating with Assistants for all internal and external meetings and scheduling appointments.
• Advising staff members and new comers on personnel matters.
• Ensuring confidentiality of data at Global Banking Management office.
• Coordinating Work Flow.
• Handling all the incoming and outgoing calls.
• Handling account inquiries, customer complaints or support issues
• Handling walking and pickup and delivery faults complains and logging the calls in the system.
• Handling all the documentations and records.
• Preparation of meetings, typing, filing and correspondence.
• Handling the cash and depositing the cash and cheques of the company in bank account.
• Maintaining the cash flow, taking the weekly reports and sending them to accounts department.
• Support and provide superior service via phones, emails and faxes as a receiver and caller.
• Effectively deal with job stress, angry callers and upset customers.
• Sometimes working on oracle.
• Handling all the incoming and outgoing calls.
• Handling account inquiries, customer complaints or support issues
• Handling walking and pickup and delivery faults complains and logging the calls in the system.
• Handling all the documentations and records.
• Preparation of meetings, typing, filing and correspondence.
• Handling the cash and depositing the cash and cheques of the company in bank account.
• Maintaining the cash flow, taking the weekly reports and sending them to accounts department.
• Support and provide superior service via phones, emails and faxes as a receiver and caller.
• Effectively deal with job stress, angry callers and upset customers.
• Sometimes working on oracle.
• Maintaining a database for all the customers in various listed companies of the bank.
• Maintain specified numbers of direct calls, contacts and references on a daily basis.
• Approaching high net worth clients and offering credit cards explaining to them the features and types of advantages in the same.
• Encourage prospects to receive information and answer questions.
• Knowledge of MIS (Management Information System) and Coordination with the Credit Department.
• Received a certificate for attending retail banking examination.
• The Job required periodic consolidation of client’s satisfaction level with respect to service provided over the telephone line. There was constant learning regarding new products & services being offered by the bank, as the same needed to be explained to customers-offering solutions that would serve their needs.
Company: National Bank of Abu Dhabi
Position: Admin Assistant /Assistant to Head of Business Development & Strategic Planning (Global Banking Department)
Duration: December 2012 - Till Date April 2014
Job Profile:
Administration
• Organizing, maintaining diaries and making appointments for Head of Business Development & Strategic Planning, Global Banking.
• Answering, screening and routing the telephone calls.
• Monitor all aspects of Room reservations and Conference Facilities
• Handling all the Secretarial duties for Head of Business Development & Strategic Planning, Global Banking Department.
• Arranging travel itineraries which includes coordinating flights, hotels and ground transportation. Anticipating when travel arrangement will be needed.
• Anticipating car travel requirements and time constraints between destinations when making travel plans.
• Handling outgoing mail dispatch and maintained a daily master file of incoming and outgoing correspondence, including correspondence transmitted electronically and also ensured the daily correspondence is organized and privatized.
• Maintaining office systems, including data management and filing.
• Order and maintain Stationery and equipment supplies for Global Banking Management Office.
• Responsible to scrutinize the visitors, the purpose of their visit and providing them with the required information.
• Supervised all the activities with regard to housekeeping staff of the department.
• Performing duties to support office functions in full coordination with Global Banking Management Office.
• Logging the IT calls for the Global Banking Management Office Team.
• Preparing Memos for the Telephone recoveries and forwarding it to the SGM office.
• Preparing minutes of Global Banking Management Meetings and distributing the drafts.
• To make amendments in the Global Banking presentations
• Preparing weekly attendance reports for records.
• Arranging the roll call for fire drilling.
• For Invoices to get the respective Departments approval which then serves as a supporting for SGM-GB to approve and process further for payments
• Liaised with vendors for repairs and upgrading of PC's and Printers for GB Management Office.
• Recommending actions to be carried on for staff claims, staff HR/office requests, office expenditures like supply and equipment needs.
• Coordinating with Assistants for all internal and external meetings and scheduling appointments.
• Advising staff members and new comers on personnel matters.
• Ensuring confidentiality of data at Global Banking Management office.
• Coordinating Work Flow.
Company: EMITAC DISTRIBUTION COMPANY (Supporting HP, Acer, Samsung & Blackberry
Position: Front Desk Coordinator
Duration: July2011 -October 2012
• Handling all the incoming and outgoing calls.
• Handling account inquiries, customer complaints or support issues
• Handling walking and pickup and delivery faults complains and logging the calls in the system.
• Handling all the documentations and records.
• Preparation of meetings, typing, filing and correspondence.
• Handling the cash and depositing the cash and cheques of the company in bank account.
• Maintaining the cash flow, taking the weekly reports and sending them to accounts department.
• Support and provide superior service via phones, emails and faxes as a receiver and caller.
• Effectively deal with job stress, angry callers and upset customers.
• Sometimes working on oracle.
Company: First Gulf Bank (Abu Dhabi)
Position: Tele Sales Executive
Duration: February 2007 - January 2009
• Maintaining a database for all the customers in various listed companies of the bank.
• Maintain specified numbers of direct calls, contacts and references on a daily basis.
• Approaching high net worth clients and offering credit cards explaining to them the features and types of advantages in the same.
• Encourage prospects to receive information and answer questions.
• Knowledge of MIS (Management Information System) and Coordination with the Credit Department.
• Received a certificate for attending retail banking examination.
• The Job required periodic consolidation of client's satisfaction level with respect to service provided over the telephone line. There was constant learning regarding new products & services being offered by the bank, as the same needed to be explained to customers-offering solutions that would serve their needs.
Company: APTECH COMPUTER INSTITUTE in 2001 (India)
Position: Counsellor cum Coordinator
Duration: April 2001- March 2002
• Coordinating organizing and counselling the students for various courses.
• Handling general office administration work
• Responsible for updating and maintain the certain standard market information.
• Maintain the sales contact database and ensure customer satisfaction.
• Handling correspondence related to customer inquiries.
• Managed advertising campaigns.
• To maintain and constantly review clients service standards.
Company: Toshiniwal and sons (India)
Position: Administrative Assistant
Duration: Feb 2000 to November 2000
• Handles all official company correspondence efficiently.
• Upgraded all office filing system.
• Distributing correspondence and office messages and maintaining accurate file records.
• Created a systematic and reliable computerized customer database.
• Responsible for training of new employees who joined the Organisation.
• Filing and looking at Stationery requirements.
• Flight and Hotel Bookings.
• Projecting an efficient and professional image at all times, and maintaining punctuality, correspondence and communication skill at very high level.
Bachelor of Commerce Degree through MDS University, Year 2002
Bachelor of Commerce- Economics, accounting and typing.
