Total Years of Experience: 7 Years, 9 Months
June 2004
To February 2012
Director Business Excellence
at C3i SSPL
Location :
India
As Director Business Excellence at C3I SSPL, Hyderabad.
Rich experience in six sigma - quality initiatives and metrics reporting for various regions and processes
Possess expertise in working on international and multicultural environments with the distinction of expanding businesses from scratch and streamlining operations.
Deft in conducting various technical training sessions for enhancing performance & quality of service.
Resourceful at maintaining business relationship with clients to achieve quality service norms by resolving their service related critical issues.
Proficient in streamlining Quality management system techniques to enhance customer satisfaction.
Formulating the service standards and guidelines that serve as the benchmark for the excellent service delivery thereby contributing towards the service revenue generation.
Handling Back Office operations, maintaining and measuring the performance of processes in terms of efficiency and effectiveness matrix and ensuring adherence to Service Level Agreements.
Preparing & presenting various weekly/monthly MIS reports pertaining to process and productivity; developing and maintaining all the metrics for the client management showing the critical performance levels.
Undertaking responsibilities of removing unnecessary procedures in processes; ensuring uniformity in the process understanding at the client’s and the organization’s end.
Renowned as Process Owner/Management Representative for QMS: ISO 9001:2000 Quality Management System implementation drive.
Identifying improvement areas and implementing measures to maximize customer satisfaction level.
Leading set up of new divisions and transitioning processes from client’s location to the facility; setting up, stabilizing processes and ensuring smooth commencement of operations.
Monitoring overall functioning of processes, identifying improvement areas and implementing adequate measures to maximize customer satisfaction level.
Conducting internal process audits & process reviews for ensuring strict adherence to the process parameters/systems as per defined guidelines; steering Six Sigma projects for enhance performance across all functions.
Identifying & replicating best practices across all functions for inculcating learning & sharing approach among all employees.
Handling new recruitment, conducting interviews for internal job postings, organizing training and continuous learning programs for the team.
Rich experience in six sigma - quality initiatives and metrics reporting for various regions and processes
Possess expertise in working on international and multicultural environments with the distinction of expanding businesses from scratch and streamlining operations.
Deft in conducting various technical training sessions for enhancing performance & quality of service.
Resourceful at maintaining business relationship with clients to achieve quality service norms by resolving their service related critical issues.
Proficient in streamlining Quality management system techniques to enhance customer satisfaction.
Formulating the service standards and guidelines that serve as the benchmark for the excellent service delivery thereby contributing towards the service revenue generation.
Handling Back Office operations, maintaining and measuring the performance of processes in terms of efficiency and effectiveness matrix and ensuring adherence to Service Level Agreements.
Preparing & presenting various weekly/monthly MIS reports pertaining to process and productivity; developing and maintaining all the metrics for the client management showing the critical performance levels.
Undertaking responsibilities of removing unnecessary procedures in processes; ensuring uniformity in the process understanding at the client’s and the organization’s end.
Renowned as Process Owner/Management Representative for QMS: ISO 9001:2000 Quality Management System implementation drive.
Identifying improvement areas and implementing measures to maximize customer satisfaction level.
Leading set up of new divisions and transitioning processes from client’s location to the facility; setting up, stabilizing processes and ensuring smooth commencement of operations.
Monitoring overall functioning of processes, identifying improvement areas and implementing adequate measures to maximize customer satisfaction level.
Conducting internal process audits & process reviews for ensuring strict adherence to the process parameters/systems as per defined guidelines; steering Six Sigma projects for enhance performance across all functions.
Identifying & replicating best practices across all functions for inculcating learning & sharing approach among all employees.
Handling new recruitment, conducting interviews for internal job postings, organizing training and continuous learning programs for the team.
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