Apple Kim Audiencia, Customer Service

Apple Kim Audiencia

Customer Service

Teleperformance

Location
United Arab Emirates - Dubai
Education
Bachelor's degree, Medical Laboratory Science
Experience
0 years, 5 Months

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Work Experience

Total years of experience :0 years, 5 Months

Customer Service at Teleperformance
  • Philippines
  • May 2015 to September 2015

Acknowledging and resolving customer complaints.
Processing orders, forms, applications and request.
Keeping records of customer interactions, transactions,
comments and complaints.
• Managing incoming calls and customer
service inquiries.
• Generating sales leads that develop into
new customers
• Identifying and assessing customers’ needs
to achieve satisfaction.
• Listening to customer or client complaints or
concerns and working to resolve their
issues.
Phlebotomist/Receptionist

Education

Bachelor's degree, Medical Laboratory Science
  • at Davao Doctor's College
  • March 2018

EDUCATION

Specialties & Skills

Patient Care
Customer Care
CUSTOMER RELATIONS
CUSTOMER SERVICE
LISTENING
MANAGEMENT
RECEPTIONIST
ANALYTICAL SKILLS
COMMUNICATION SKILLS
DECISION MAKING

Languages

Bengali
Expert

Training and Certifications

• AUTOMATION IN CLINICAL LABORATORY (Training)
Training Institute:
Davao Doctors College
Date Attended:
January 2018
• TISSUE BANKING AND FORENSIC MEDICINE (Training)
Training Institute:
Davao Doctors College
Date Attended:
November 2017
• BACTERIOLOGY SPECIMEN PARTICIPATION (Training)
Training Institute:
Davao Doctors College
Date Attended:
August 2017
• BLOOD DONATION AND BLOOD PRODUCTS (Training)
Training Institute:
Davao Doctors College
Date Attended:
July 2017
• TAXATION (Training)
Training Institute:
Davao Doctors College
Date Attended:
February 2018
• MOLECULAR DIAGNOSTICS (Training)
Training Institute:
Davao Doctors College
Date Attended:
October 2017
• HIV HISTORY AND UPDATES (Training)
Training Institute:
Davao Doctors College
Date Attended:
July 2017