Operations supervisor
IMILE
Total years of experience :9 years, 7 Months
Perform 3PLs warehousing tasks to ensure compliance, KPI fulfilment and alignment with customer requirements and contractual obligations.
Maintain relationships with warehouse operators, carriers, freight-forwarders and port authorities to provide competitive logistics solutions to customers.
Develop outsourced logistics quality management systems and measures using quality management knowledge to enhance quality standards.
Analyse business process improvements through workflow analysis methods and data insights to support system development throughout project lifecycle
Responsibility for work safety of drivers and maintenance (using safety shoes
and work clothing, etc)
Offload shipment, physically check and notify any discrepancies; if not store the items in appropriate and orderly manner according to reference numbers, brand names etc.
Led performance reviews and tailored employee feedback to facilitate professional development.
Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
Professionally handled difficult customer complaints and objections to maintain first-class customer service standards.
Recruited, trained and developed team members.
Analyzed Key Performance Indicator (KPI) data to identify trends and
achieve team goals.
Resolved employee relations issues and navigated disciplinary
proceedings.
Supervised and mentored multidisciplinary team member
Reviewed and assessed operations performance, developing initiatives for continuous process improvement.
Performed root cause analysis in deficient areas to identify and resolve central issues.
Created and implemented strategies for improved operational efficiency, maximizing profit potential.
Monitored daily and weekly KPIs, implementing improvement strategies to maintain on-track status.
Motivated and trained employees to maximize team productivity.
Developed, recommended and implemented strategies to improve
employee work quality and speed.
Minimized discrepancies by effectively training employees on best
practices, policies and procedures.
Maintained cleanliness of vehicle interior and exterior and scheduled routine maintenance.
Coordinated operations of licensed drivers and lorries with focus on quality and timely delivery of products.
Coordinated and oversaw preventative maintenance schedules and functional repairs to maintain working order of fleet and minimize service delays.
Selected, trained and performance-managed staff to build results- focused team.
Established operational and administrative procedures and enforced controls.
Assessed staff and team performance and regularly actioned insights to fuel improvement.
Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
Answered customer telephone calls promptly and improved on-hold wait times.
Assisted customers with varying questions using product knowledge and service expertise.
Adhered strictly to policies and procedures for continued company compliance.
Participated in regular training to maintain up-to-date knowledge on company products and policies.
Provided support to customers, meeting demands of fast-paced call center environments.
Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
Maintained customer happiness with forward-thinking strategies focused on addressing needs and resolving concerns.