Senior IT Project Manager
TACME / Maward
Total years of experience :22 years, 4 Months
•As a Senior Project Manager my responsibilities are planning, implementation, and tracking of TACME’s biggest projects such as Ministry of Health and Prevention (MoHAP) with a budget of eight million AED and Dubai Health Authority (DHA) with a budget of five million AED to install and commission the Queuing system from Qmatic Sweden.
•I am also tasked with the role of mentoring junior Project Managers and the PMO’s day to day tasks.
•I have accomplished and structured policies and procedures that are currently followed by TACME’s PMO department.
•Maintain quality service by establishing and enforcing organization standards.
•Recommend information technology strategies, policies, and procedures by evaluating the organization’s outcomes, identifying problems, evaluating trends and anticipating requirements.
•Accomplish financial objectives by forecasting requirements, preparing an annual budget, scheduling expenditures, analysing variances and initiating corrective action.
Highlights:
•Accomplished IT staff results by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees; initiating, coordinating, and enforcing systems, policies, and procedures.
•Maintains staff by recruiting, selecting, orienting, and training employees; maintaining a safe and secure work environment; developing personal growth opportunities.
•Maintained Bandary IT effectiveness and efficiency by defining, delivering, and supporting strategic plans for implementing information technologies.
•Completes projects by coordinating resources and timetables with user departments and data center.
•Ensured all projects met Project Governance Standards; submitted daily progress reports, met cost and timeframe considerations for projects.
•Administered the staff policy and developed high performing teams, established goals for each team member, motivated engineers and technicians to achieve operational objectives and meeting annual performance targets.
•Collated and reviewed project data, developed workload drivers that served as KPIs (Key Performance Indicators) as part of digital format for assessing performance.
•Maintained an excellent safety record by ensuring safe working practices were adhered to by team members.
•Developed a well-equipped IT workshop with the capacity to handle complex jobs, and optimized the IT inventory.
Key Responsibilities:
•Project Management with end-to-end delivery of projects using tools and PMBOK methodologies
•Responsible for tracking and monitoring progress of project office (PMO) as well as coordinate delivery dates
•Performs responsibilities like maintaining existing departmental and the policies and procedures of project office (PMO)
•Demonstrated ability to bridge the gap between IT, Business Users, & Senior Management
•The ability to successfully manage and influence stakeholder expectations
•Project planning and project scheduling skills to keep project on track
•Excellent communication skills to facilitate workshops and get credibility
•Delivery of technology, people and process improvements and efficiencies
•Communicates the client's goals and represent the client's interests to the team.
•Provides regular two-way communication between the client and team, to provide strong team representation and set proper client expectations
•Responsible for all client communications, conflict resolution, and compliance on client deliverables and revenue.
•Reviews all major deliverables (i.e. strategic brief, function spec, tech spec, etc.) to ensure quality standards and client expectations are met.
•Ensures that client issues are dealt with in an efficient manner, informing the CFO/MD of any problems that may arise.
•Owns the contract and contract renewals for new work for an existing client
•Approves Change Orders and invoices, and is responsible for payment collections.
•Ensures that all processes and procedures are completed, quality standards are met, and that projects are profitable
• Management of the internal IT team resources and projects
• Provision of project management of IT related deliverables and projects
• Elicitation and documentation of business requirements for new IT systems or improvements to existing systems
• Identification, design and documentation of key business processes that leverage IT systems
•Consulting and advising on IT best practice and potential solutions to identified requirements to senior stakeholder Management
•Working with IT partners to define technical and application solutions
•Reviewing support performance with partners
•The identification, planning and execution of data quality management plans for key Business Applications
•Management of key IT security processes related to data, system and device access and control
• Operating and administering the functions of the Symbol Support Centre to ensure timely diagnosis and rectification of a range of faults/incidents.
• Performing wireless site surveys and design services for Cisco wireless LAN infrastructure.
• Providing a complete site survey and installation reports.
• Initiate, Plan and Execute project according to project management plans.
• Completing the implementation of the solution, including the installation of the Cisco Access Points, Antennas and vehicle mounts.
• Monitor and Control project to assess the project status.
• Close Project detailing and documenting lessons learned.
•Providing Account Managers with technical training as well as setting up company’s hardware for customer demonstrations.
•Participating in ongoing technical and administrative training of further development as a customer services representative
•Accompanying Account Manager to customer’s sites to support and demonstrate the technical aspect of the hardware provided customers.
•Diagnose and respond to technical Symbol products queries and faults, to ensure