رأفت سلام

Prepare the required strategies for the company.
Draw the road maps for future.
Define the required Vision, Mission, Objectives, and values.
Follow the action plans for marketing and sales.
Prepare the required plans for continuous learning and improving.

 I have a wide awareness of the most new concepts related to business and management.
This includes:
• Customer-Centric organizations and Customization.
• Learning Organization.
• Knowledge Management.
• Agile Management.
• Value Based Management.
• Cost Based Management.
• Strategic Alignment.
• Risk Based Thinking.
• Change Management:
1- Gap Analysis.
2- CSFs and KPIs.
3- SOPs.
4- Six Sigma.
5- Reengineering.
6- Restructuring.
7- Kaizen.
 In addition to that, there is my experience in Information Technology fields that enables me to utilize latest technology in the process of decision making using:
• Business Intelligence System (BI).
• Decision Support System (DSS).
• Customer Relations Management System (CRM).
• Paperless Office.

Leading all IT projects.
• Preparing RFPs for outsourcing systems.
• Making IT Policies and IT SOPs.
• Managing integration among different software systems.
• Planning IT integrated system (ERP concept).
• Sharing in IT development committee.
• Introduce recommendations for company development.

1- Design databases.
2- Create the required procedures and Triggers.
3- Solve the database troubleshooting.
4- Direct the programming staff.
5- Implement the integration among 54 branches.
6- Install the database management systems.

Planning and Implementing software projects:
1- Stock Control.
2- HR.
3- Integration between different terminals.