Chief Catering - General Services dept
Oryx GTL
Total years of experience :9 years, 2 Months
Project Basis
• Assessing the departments needs for internal services
• Evaluating, maintaining and managing sub-contractors
• Supervising 1 Operations manager and 3 supervisors
• Developing catering facilities
• Renovating catering facilities within budgeted resources
• Keeping and archiving department records
• Attending weekly departmental meetings and presenting weekly reports
• Reporting directly to Head of General Services department
• Developing market anlysis and study for Cogebyt iin Qatar
• Prospectingfor investors for establishing ME branch in Qatar
• Presenting the business to selective clientele in Qatar
• Liaising between head office in Belgium and Qatar
• Acting Manager for The opening of Le Notre Villagio Branch, As well as Le Notre Ramada branch
• Reflecting the projected atmosphere by music selection, service standard and staff training (teams of 30 people at times)
• Coordinating with other assistant managers in each outlet
• Prospecting for new clients, client database and catering functions
• Decreasing operational costs in an effective manner, to cope with the situation.
• Restructuring ‘Dunya’ outlet in Villaggio Mall by screening guest database, upgrading service style and developing a relevant theme to reflect the outlet concept
Developing service standard as well as general knowledge concerning language, culture,
service and food knowledge
Prospecting for new clients, client database and catering functions
Training staff with multiple nationalities
Organizing office and storage rooms as well as monitoring inventories
Collecting Sponsorship
Media selection
Sound engineering and equipment selection
Coordinating and booking venues and entertainment
• Starting as front desk officer, Training in Food & Beverage, House Keeping, and Front Office
• Launching the One Touch Service system for Radisson SAS. Middle East
• Linking operations among hotel guests, internal outlets, and external market, job duties
included: tour and entertainment guide, ticketing, reservation & car rental
• Operating on MICROS, and FIDELIO Systems with excellent target-oriented sales skills
Using computers extensively in querying customer accounts
Increased Credit card customer base by 20% in less than one year
Auditing phone records to ensure accuracy of financial transactions
Creating work procedures for enhancing customer service and hence customer satisfaction
Reorganizing work flow to improve response time to customers calls, thus improving customer
satisfaction
Developing referral systems for sales leads
Increased customer retention by 30%
Starting as a Waiter, Completing intensive trainings with American Trainers
Sharpening communication and team work skills, creating the targeted atmosphere
Emphasizing on friendly service, bar training, maintaining sales techniques, and Micros operating system
Jan 99: Selected as Shift Leader and promoted to Inside Store Trainer, responsible for:
Motivating, updating and following up on performance
Undertaking solutions, as well as coordinating between staff and upper management
Apr 2000: Promoted to Floor Supervisor, responsible for:
Front of the house, schedules, and sales
Well credited with the titles: Most valuable person - Hard worker -Best seller