Business Application specialist
Saudi Paper Group
Total years of experience :8 years, 10 Months
Accomplishments:
• Served as a leading-edge technology expert, successfully architected and implemented next-generation solutions.
• Instrumental in leading ongoing efficacy of applications that rely on databases for data storage and access.
• Subject Matter Expert for designing database backup, archiving, and storage strategies.
Key Responsibilities:
• Commanding delivery of technology/ IT programs & projects, and business transformation solutions, with a firm commitment to innovation, high-performance standards and ROI.
• Defining and implementing IT strategies, policies & procedures of operation; establishing and executing IT solution strategy to support the organization’s growth and evolving needs.
• Designing, implementing, administering, and monitoring data management systems and ensuring consistency, quality, and security.
• Working on SD (Sales and distribution) module, leveraging extensive understand features and functions of the S/4HANA innovation.
• Drove strategic, industry-focused optimized transformations through Sales Automation Systems, thus benefitted business, sales team, and bottom line in multiple ways.
• Establishing standards, policies and procedures pertaining to the management, security, maintenance and use of the database management system.
• Managing the database availability and performance, including incident and problem management.
• Identifying, reporting and managing database security issues, audit trails, and forensics.
• Handling integrations with SAP (ECC, S4HANA) and between SFA and S4HANA.
• Integrating and implementing a suite of HR products, modules and attendance systems with MenaItech.
• Implementing Power BI Reports, facilitating tracking of key measures/ metrics as well as identification of opportunities for continuous improvement.
Key Projects to Credit:
• Upgraded SOTI System in 2021
• Integrated Sales Force System with Sap S4hana 2022
• E-Invoice phase one 2021
• Upgraded Sales Force System 2022
• Maintained Master data in Sales Force and apply GPS Locations
Accomplishments:
• Provided business with a day-to-day stable, and optimally designed, tested and implemented database environment that allows continued growth of business.
• Steered a culture of continuous improvement and quality, evolving software development best practices.
Key Responsibilities:
• Architected, designed, developed, deployed and supported throughout all stages of the solution life cycle. Tested business applications using appropriate methodologies/tools to enhance quality, flexibility & efficiency.
• Provided daily business application support: Incident and problem management, including escalation and follow-up of existing cases.
• Create, and run reports and routines to support the day-to-day business by using Crystal report or Microsoft Report Builder.
• Acted as a subject matter expert, and facilitator and coordinated system training initiatives for application users. Provided instructions for new system applications, development, process changes, enhancements and releases.
• Supported application configuration, upgrades and problem analysis in conjunction with users and external application/ service suppliers.
• Led implementation of sales automation system (Sales Buzz) and provided support and guidance to users, troubleshot to get high stability.
Key Projects to Credit:
• Implemented Sales Force System in 2020
Key Responsibilities:
• Executed day-to-day operations of the IT department. Developed and implemented new strategies and IT procedures which led to increased efficiency, enhanced workflow and improved customer satisfaction.
• Managed Sales Buzz Back office - setup, update, maintain and support users.
• Worked on SOTI MobiControl an Enterprise Mobility Management - Setup and config server, maintaining and creating/setup the client app.
• Maintained windows server 2008-2012. Set up, develop policy and created users on the Active directory.
• Defined system architecture, responsible for the technical design, planning, implementation and the highest level of performance tuning and recovery procedures for mission-critical computer systems.
• Identified detailed technical and business requirements by conducting business analysis, process reengineering and proposing to be business processes.
• Provided high-value IT services, managing technically advanced cost-efficient, state-of-the-art systems & processes. Troubleshoot system and network problems, diagnosing and solving hardware or software faults.
Previous Professional Experiences:
• Jun 2014 - Jun 2015: IT Support Officer, Come Telecom & IT, Saudi Arabia
• Sep 2011 -May 2014: Senior Accountant, Alkimam Holding
• Jul 2010 - Jun 2011: Sales Supervisor, DIGICO Company
Master Thesis About " E-commerce Sites and the content of the Exchange information and improve Safe Digitally Services (A Descriptive and Practical Study on Business Organizations in the Kingdom of Saudi Arabia)
Bachelor’s Degree in Science & Technology, Major Management Information System, Syrian Arab Republic, University of Aleppo - 2009
