Customer Service Supervisor
National Aviation Services
Total years of experience :21 years, 7 Months
Guiding, Directing, and Motivating Subordinates -- Supervises and coordinates activities of workers engaged in customer service activities. Observes and evaluates workers' performance, Trains and instructing employees.
•Establishing and Maintaining Interpersonal Relationships -- Developing constructive and cooperative working relationships with others and maintaining them over time.
•Communicating with Managers, Peers, or Subordinates -- Providing information to Managers, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
•Resolving Conflicts and Negotiating with Others -- Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
•Administration and Management -- Knowledge of business and management principles involved in strategic planning, resource allocation, leadership technique, production methods, and coordination of people and resources.
•Customer and Personal Service -- Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Position held - Cashier
•Compute and record totals of transactions.
•Count money in cash drawers at the beginning of shifts to ensure the amounts are correct and that there is adequate change.
•Greet clients. Receive payment by cash, credit cards, vouchers, or automatic debits.
•Calculate total payments received during the period and reconcile with the total sales. Position held - Assistant Storekeeper
•Perform duties related to the requisition, storage, and disbursement of materials and supplies and management of staf.
•Prepare orders for delivery, disburse stock, and maintain records of materials issued.
•Place orders to maintain inventories for all materials.
•Prepare stock for storage and place materials in designated areas.
•Conduct monthly physical inventory of standard supply items and assist in determining proper inventory levels.
•Maintain computerized inventory records by entering and retrieving information related to receipt, storage, and disbursement of materials.
Position held - Customer Care
•Answer incoming telephone calls in a timely and professional manner.
•Research and troubleshoot customer related service issues working with the customer and the appropriate department and preparing trouble ticket.
•Excellent communication abilities and organizational skills are essential.
•Address customer concerns in a manner that ensure customer satisfaction.
Completed Bachelors of Science Degree in Statistics