Cooperation officer
International committee of the Red Cross
Total years of experience :19 years, 5 Months
Handling the activities conducted to support the society with the Egyptian red crescent
Handling communication activities and production
o Coordinate with other concerned departments to ensure timely customers’ billing complaints resolution.
o Supervise, coach, support and evaluate team members.
o Prepare accurate reports about customers’ inquiries and analyze the trends submitting them to CS Management to increase customers’ satisfaction.
o Coordinate with other concerned departments to ensure timely customers’ complaints resolution.
o Report problems and issues that need process enhancement.
o Create and improve all reports statistics.
o Responsible for training the new hires for the job requirements.
o Hold regular meetings with team members to collect feedback and propose solutions.
o Stay “up to date” with latest products and services provided by Mobinil