Executive Technical NOC (Technical Operations)
wi-tribe Pakistan
Total years of experience :11 years, 5 Months
Perform all day-to-day network monitoring activities at the Network Operation Centre (NOC) for rapid
recovery of network faults, outages and performance issues.
Proactively monitor network platforms and applicable systems in order to identify potential
anomalies/performance issues and perform appropriate corrective measures, via demand or scheduled
maintenance actions.
Coordinate and/or implement emergency restoration activities in outage situations.perations, LDI Support and RF Teams to facilitate isolation
Interact with Core Network Operations, Field O
and repair of faults in the network within established baseline objectives.
Keep Customer Care/Contact Center and management informed on outages/issues/planned activities,
update on efforts aimed at restoration of outages and performance issues.
Initiation and effective management of Trouble Tickets (TT) through to closure, paying close attention to
the SLA requirements and capturing all relevant details for future reference on the TT system.
Generate and analyse the incident reports and discuss with problem analysts to fix /reduce the
incidents and problems.
Track planned work to ensure start & stop times is adhered to.
Ensure the upkeep and continuous improvement of the Monitoring Solution.
• Resolution of Technical Level 2 trouble tickets.
• Escalation of Level 2 Trouble Tickets to the concerned department in case Level 2 support yields no result.
• Interacting with NOC, Field Operations, LDI Support and RF Teams for the resolution of complaints.
• Monitoring & resolving the issues of Hotspots of wi-tribe deployed in different cities of Pakistan (Lahore, Islamabad/Rawalpindi, Faisalabad and Karachi).
• DSL(Broadband Technical Assistance)
• Technical Level 2 Assistance.
• Keeping inventory of data room and performing maintenance activity.
• BRAS and other server related utilities.
• Resource management and providing access to Vendors.
• Working with BnCC team for automation of DSL users of RTR region.
• Working on Different Projects as assigned by Manager.
• Network Operations, Weekly Reporting and Monitoring Tasks.
• NMS Reporting and Co-ordination with Vendors for early restoration of DSLAMS and Installation of New DSLAMs.
• Fault Monitoring and Reporting and Meeting KPI targets.
• ZTE, HUAWEI and ALCATEL DSLAMs and Mini DSLAMs port creation and configuration.
• Bandwidth Optimization Reporting (weekly).
• IPTV support and CA card related issues.
• Communication between OPERATIONS and DEVELOPMENT teams
Thesis: Insider Threat Management using System Logs Exam Group: Networks. Communications.