Process Specialist
Infosys BPO
Total years of experience :15 years, 0 Months
Provide various services for creating and maintaining content and graphics on the AT&T website. Process various request that arrive via JIRA tool, as well as customer service assisting customers with questions via phone and email.
• 2.7 years experience (Jun 2010 to till date) as Senior Customer Support Associate (L2) in RR DONNELLEY INDIA OUTSOURCE PVT. LTD.
• 1.2 years experience (Dec 2007 to March 2009) as Quality Controller in
Q-CON TECHNOLOGIES PVT. LTD, handled clients like Pearson, OUP & Orient Blackswan.
MBA (HR) (pursuing) Pondicherry University (Loyola) 2010-2012 -
B.A. English Lit. Madras University 2009 70%
H.S.C Clarence Matric. Hr. Sec. School 2004 71%