Senior Technical Engineer
TotalEnergies
Total years of experience :8 years, 9 Months
Managing lubricants’ technical aspects and related services for the automotive, industrial, and marine sectors.
Achievements and Responsibilities:
• Manage Technical Queries and Handle Technical Complaints
• Product Support, Product Equivalents and Application
• Conduct Technical Trainings; developed and revamped 23 technical training programs in two languages. with an increase of 55% in technical training and customer satisfaction compared to 2019
• Completion of two global projects with the head office for developing 8 training modules
• Manage and Support OEMs and Product Formulations
• Performed more than 200 Engine and Open Gear Inspections
• Perform Technical Audits and Visits, Field Trials and Market Surveys
• Monitor and Manage 22, 000 Used Oil Analysis samples annually, enhancement in oil analysis service reach by 30% between 2020 and 2022
• Achieved an increase of 609% in revenues generated by technical services compared to 2019
• Condition Monitoring for more than 700 equipment
• Distributors and Dealers Support
• Product Registration and Compliance
• Participated in adding Boroscopy as a new technical service
• Provide technical support to the engineering team in executive projects
• Investigate technical aspects and root specifications of the equipment
• Perform on-site diagnosis and troubleshooting
• Execute Preventive and Corrective maintenance, and on-site service for the equipment
• Supervise the installation of the new equipment on the site
• Determine product disposition and various technical issues related to the product
• Observe the work progress and assigning team members’ tasks
• Manage relationships with assigned business partners and ensure they are meeting contractual obligations in terms of revenue and margin
• Carry out product selections, and proposals and prepare the technical submittals
• Determine the pricing of jobs in assigned territories to meet assigned targets
• Ensure all services-related issues are resolved in a timely manner, and to act as an advocate of the customer and business partner when working with all corporate functions
• Develop strategic marketing plans with assigned business partners to achieve targets
• Visit business partners to ensure maximum performance. More frequently as required
• Conduct regular conference calls with the assigned business partners to discuss the performance and opportunities of the work
• Counsel the distributors; managing their accounts and other duties as assigned
IPP3 - Jordan, World’s Largest Internal Combustion Engines Power Plant (Guinness World Record)
Gensets: 38 x Wärtsilä 18V50DF | Total Output: 573 MW
Execute Preventive and Corrective maintenance, and on-site service for:
• Lubrication System
• Fuel Systems including; Natural Gas, LFO and HFO
• Fire Fighting, Piping and Water Treatment Systems
• Cooling, Compressed and Charged Air Systems
• Emission, Exhaust, HVAC, and Ventilation Systems
• Boilers, Auxiliary and Power Generation Engines
Established two comprehensive maintenance schedules and 25, 000 spare part entries in 2016; resulted in a 20% reduction in auxiliary equipment downtime.
Top Graduate Student Award Winner
The Hashemite University-Jordan (2010-2015) Bachelor’s Degree in Mechanical Engineering “Good” Evaluation.
Ministry Of Education - Prince Mohammed High School High School Certificate - "Tawjihi" 92.8\100 - Scientific Section وزارة التربية و التعليم - مدرسة الأمير محمد الثانوية شهادة الثانوية العامة - التوجيهي معدل 92.8\100 - الفرع العلمي