Field Manager
Ipsos
Total years of experience :16 years, 4 Months
Dedicated Field Manager with extensive 10 years of experience in diverse business environments across Lebanon and all MENA region offering progressive years of Managerial tasks, management, and leadership expertise in the field of business development.
Creating and Building Operations systems. Core responsibilities include Operations Management, creating, implementing, and standardizing the Quality Assurance Processes and Norms across the department. Including, Data Collection Management, Key Performance Indicators driving the business, KPI’s, BMR, BPR etc.
Client Servicing, P&L analysis and Resources Management.
Project Manager - Ipsos KSA 2008 - 2012
Lead qualitative and quantitative studies while coordinating with more than 15 branches globally, meeting with clients, launching field work, preparing questionnaires for data collection and delivery.
Worked on several types of research; Marketing, Loyalty, Media, Opinion, Social & Medical.
- Procter & Gamble projects
- Saudi Holland bank Mystery Shopping
- Saudi Arabian British Bank mystery shopping
- Mobily Saudi Arabia. Tracking Studies all over the year
- General Electric (GE) B2b studies
- Toyota: FTF studies and Mystery shopping
- Nissan (Car Clinic)
- KFC Mystery Shopping
- Harley Davidson
- Phillip Morris Mystery shopping
- Health Care Studies.
- Americana
Controlled projects while tracking surveys with CAPI - CATI - PAPI surveys, and following up with 3 main cities Jeddah, Riyadh & Khobar.
September 2002-2006: Pursued a 4-year bachelor degree of Advertising from AUST "American University of Science and Technology", Achrafieh, Lebanon 2006-2008: Pursued a 2-year Advertising & Marketing program at AUST and obtained a license from the university of New York, USA