Relationship Manager
NBAD
Total years of experience :21 years, 0 Months
Team training & support
Portfolio Management
Business relationships - employers & real estate agents/brokers
NTB customers
Loans advances - Personal loans & Mortgages
Investment plans
Retention
• Working with a team of 15 personnel, well educated of new products and policies as well as highly trained and completely assisted to meet set sales targets.
• Producing leads to sell Auto Loans, Credit Cards, Opening Accounts, Personal Loans, Home Loans & Bancassurance - Motor Insurance, Home Insurance and Savings & Investments (ex: Smart Assure).
• Administering business relations with top management in the government, semi-government, private companies and direct contact with major personnel at executive level.
• Working on special plans with business promising companies and developers. Managing preparation of product package promotions to chosen approved companies.
• Completing strategic association with MRHE - Mohammed Bin Rashid Housing Establishment, SZHP - Sheikh Zayed Housing Establishment, Dubai World, Dubai Police, Etisalat, TECOM Investments and Knowledge Village. Starting SMS campaign, flyers, e-mails and Kiosks.
• Preparing and carrying out PowerPoint presentation of new product / programme on the approved list of companies. Performing training to sales teams on new product or process.
• Analyzing market performance to prepare monthly report and affording competitor’s promotions to assist Retail Product officers and improve policy.
• Recommending and planning new products to penetrate market through catering more sectors - segments and optimize volume of sales.
• Sourcing new business by selecting and listing prospective developers including developing relations.
• Arranging and following up meetings with developer’s and bank’s management.
• Instigated business relations among developer, selling agencies, brokers and real estate brokers as well as targeted new active agents in the market but not selling Omiyat products.
• Addressed any agents’ issues such as admin concerns, point of sale material or sales consultant issue by acting as liaison between agency management and Omiyat management.
• Provided update to agents with marketing material and any point of sale material that will motivate to sell the products of the company.
• Regularly kept agents well informed of available products and afforded update on any project launching, units release or price variation.
• Ensured well trained agent’s sales staff. Made sure all agents’ sales consultants sell Omiyat products and availability of products o be sold by agency staff.
• Conferred with agents on the set targets and incentives once achieved.
• Produced business for car loans in Dubai and developed business relations with automotive industry dealers including sales agents. Handled selling of car loans, insurance and credit cards.
• Conducted visit to Car showrooms at SZR and met with clients.
• Carried out market research and up to date on competitor’s promotions.
• Sustained and developed utmost standards of client relations.
•• Enhanced profits from current clients and corporate companies, developed strategies to target and attract clients sectors such as business, personal and leisure.
• Maximized selling of rooms and arranged events in the premises of the hotel by developing relations with travel agencies, airlines and potential companies.
• Developed customer insight and loyalty and increased profits by handling client’s feedback.
• Delivered special personalized service and optimistic client recognition by ensuring client satisfaction.
• In charged in selling hotel rooms to produce sales. Negotiated contracts with major clients and signed deals with new by rigorous number of effective sales calls and meeting to improved sales.
• Established and upheld positive relations with corporate major decision makers by fulfilling what has been promised, flexibility on last minute modifications and availability plus support.
• Conducted regular meetings, phone calls and invitation to hotel facilities to sustain high level client engagement. Penetrated market effectively and focused on clients to ensure attainment of set sales target.
• Managed operations in the front office and reservations during night shifts.
• Handled check in/out of guest, sold hotel rooms to walk-in guests and endured satisfaction of customer.
• Addressed and followed up complaints of guests.
Teaching English Courses
MBA Marketing/AUL - Arts, Sciences & Technology University in Lebanon/1-Jul 08
BA Business Management/Hospitality/AUL 1-Jul 02