Head of Insurance & Customer Relationship Management
Al Reyami Group
Total years of experience :11 years, 3 Months
KEY DELIVERABLES
Insurance & Risk Management
Establishing a new department for Insurance & Risk Management by centralizing entire insurance related functions of 28 group companies totalling AED 10 million insurance premium portfolio
Responsible for preparing weekly activity reports with the interpretation, implementation and enforce company risk management policies, insurance strategies and procedures.
Conducted Risk Management survey with help of a reputed Risk Management consultant inorder to plan and develop the risk management procedures to obtain greater efficiency and lower the cost.
Attended Training in “ Importance of Insurance in the Construction Industry”
Certification in “ Sound Contract Administration”
Customer Service
Implement a dedicated Call centre for Al Reyami group
Established Vanity number ‘ 800 REYAMI’ and VDN facility in all 28 group companies of Al Reyami Group
Project coordinator (client side) for the implementation of home grown ERP software “SMART CRM”
General Administration
Expertise in preparing MIS for internal customers/departments of the organization and Internal Memos/ Notices, etc.
Handling complaints regarding Warehouse distribution network for the UAE facilities; insuring inventory and arranging Marine insurance.
NOTABLE ACHIEVEMENTS
Recognition received towards my contribution for Business Process Reengineering and structuring and heading Insurance and Customer Relationship activities and also for saving AED 3.2 million premiums in the first year comparing to previous years.
Notable Credits
Job involves handling of complete correspondence and communication representing Middle East Regional office with Overseas Agents / Branch Offices, Local Customers / Offices
Coordinating with Supplier, Shipping Company, Freight Forwarders, Major airlines, Clearing Agents & Transporters for clearance of export / import shipments.
Freight rates negotiation and coordination with overseas counterparts, Follow-up and Pre-advising clients regarding shipment status, new shipments booking etc
Handled 15-20 shipments/ consignments per week.
Dealt with major countries like USA, Germany, Japan, India, Middle East, Australia, South East, Korea, South Africa, etc.
Handling complaints and ensuring high standards of customer service.
Monitoring competitive activities and provide necessary support to all ME Agent office for their Sales achievement.
Dawn Pharmacy Trading LLC (Ahalia Medical Group), Abu Dhabi as Executive Secretary
KEY DELIVERABLES
Export & Import Operations
Managing all procedures, formalities, transportation (logistic) & documentation for clearance of goods under various schemes of the country.
Monitoring commercial documentation for export-import trade in compliance with statutory regulations.
Managing export / import trade shipments independently by both air and sea or combined mode of shipment till the shipments reaches its destinations.
Commercial Operations
Responding to customer enquiries, preparing/submitting quotes and tenders and their follow-ups.
Verification and validation of weekly and daily sales reports of Bio-Medical engineers and sales representatives.
Preparing sales invoices, sales reports.
Negotiation of freight rates with shipping lines & forwarders based on new shipments from suppliers.
General Administration
Maintain close touch with existing and potential customers, regular follow-ups on status of shipments/orders and keeping customers updated from time to time till delivery
Expertise in preparing MIS for internal customers/departments of the organization and Internal Memos/ Notices, etc.
Managing entire warehouse and distribution network for the UAE facilities; monitoring inventory control and maintenance of optimum stock.
Logistics & Shipping
Devising efficient logistics management system to ensure timely delivery to stores and co-ordination with delivery staff in ensuring timely delivery to customers.
Commenced my career
