Senior Flight Stewardess
EMIRATES AIRLINES
Total years of experience :23 years, 10 Months
2004 - 2007 Inflight Stewardess Emirates Airlines UAE
Attending a pre-flight briefing, Assisting in planning for the trip and putting the potential solutions for any unexpected matter
Ensuring that the safety procedures are maintained and followed correctly
Flexibility and Ability to adapt to the changes of timing and working hours
Working under pressure and delivering what is required
Completing the paper work including writing the flight report
SENIOR INFLIGHT STEWARDESS
2007 - Present EMIRATES AIRLINES UAE
Providing help and advice to customers using Emirates Air Lines products or services on board.
Communicating courteously with customers face to face.
Investigating and solving customers' problems, which may be complex or long-standing problems that have been passed on by junior cabin crew.
Handling customer complaints or any major incidents, such as a security issue or a customer being taken ill.
Upgrade customers on board.
Keeping accurate records of discussions or correspondence with customers;
Analysing service to determine the level of customer service Emirates Airline is providing.
Producing written information for customers, often involving use of computer packages/software.
Writing reports about the customer service that Emirates Air line provides.
Developing feedback or complaints procedures for customers to use.
Developing customer service procedures, policies and standards for your organisation or department.
Meeting with other managers to discuss possible improvements to customer service.
Being involved in cabin crew recruitment and appraisals.
Training crew to deliver a high standard of customer service
Leading or supervising a team of cabin crew to deliver number one customer service in the world.
Learning about Emirates Airline products or services and keeping up to date with keeping ahead of developments in customer service by reading relevant journals, going to meetings and attending courses.
2002 - 2004 Official Translator in Local Magazine (Rose el Yousef)
Translate from English to Arabic the social news from the international agency news (Reuters, CNN) .
Reedit the social events and news from the international agencies.
Scan the daily news websites and highlight it.
Compromise the reported news to fit the page space.
Full responsibility for responding all the internal and external reports.
2000 - 2002 PA for CEO
Organizing meeting with the clients
Planning, Organizing and Coordinating the G.M’s diary, meetings.
Follow-up on implementations/decisions,
Maintaining and updating filing system and confidential records
Preparing minutes of meetings, typing reports and preparing presentation material.
Planning and Organizing high level meetings with Clients, Service Providers, Banks and Corporate heads.
Manage inbound travel arrangements for Region office visitors including visa arrangements, ticket booking, hotel reservation and car rent.
Communicating with Group Directors/ Executives and Head of Departments to follow-up on meeting points, set meetings etc.
Manage business travel of the general manager.
Liaising with Travel Agencies for Hotel bookings, Airline tickets….etc
Excellent English.
