B2B Account Manager Supervisor
Telecom
Total years of experience :17 years, 1 Months
Responsible For:-
• Assess customer needs and resources and recommend the appropriate Wataniya Telecom products and services solutions for large specialized, high end or multinational enquirers.
• Produce account plans for defined current Wataniya Telecom customers including Government entities and municipalities.
• Create sales plans for potential new and/or existing VIP customers and Ministries and implement them accordingly.
• Identify and solicit potential customers and establish rapport to understand their needs and develop selling strategies to address objections and questions.
• Develop reports and proposals as part of sales presentations to illustrate benefits use of Wataniya Telecom services, as required.
• Close sales deals and prepare and administer sales contracts.
• Meet quality and performance KPIs with the achievement sales targets set by the management.
• Provide input into product design where goods or services must be tailored to Ministries needs.
• Estimate costs of installing and maintaining equipment or services for Ministries requirements.
Ooredoo Telecom Kuwait.
Responsible For:-
Receipt of customer orders through E-Shop.com.
Processing customer orders after confirmation from the Customer Status by RAS system.
Distribution of applications to the delegates by residential areas
Order status change when handed over to the Customer.
Review activation lines and services with the passengers.
Delivery transactions to Data Entry section.
Receipt of applications that have not been activated by the passengers and a new date with the Customer.
Unlike inventory and recognizes and receive.
Responsible For:-
• Answer customer queries and resolve problems in a professional, courteous manner.
• Provides information on Wataniya Telecom products and services and refers queries which are beyond knowledge or technical expertise to Help Desk.
• Sell Wataniya Telecom products and services and take the opportunity to up-sell, where possible to meet sales targets and objectives.
• Receive payments and issue receipts for sale items and outstanding accounts, ensuring accuracy of transactions and correctness of data input to the financial system.
• Follows procedure to activate lines and services ensuring minimal delays in order to meet subscriber expectations.
• Provide subscriber feedback information on issues and concerns about procedures and products to improve customer service.
• Attend all required training courses and maintains up to date knowledge of products, services, systems and work processes necessary to do the job.
• Participate in regular team meetings to gain a broader awareness of Retail Store activities and to contribute to group discussions, offering a fresh look to identify opportunities for improvement.
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