Reda Elassal, IM&T Workplace Service Desk Analyst Netherlands, AME, UK

Reda Elassal

IM&T Workplace Service Desk Analyst Netherlands, AME, UK

Givaudan Egypt

Location
Egypt - Cairo
Education
Bachelor's degree, IT - Computer&Network
Experience
14 years, 10 Months

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Work Experience

Total years of experience :14 years, 10 Months

IM&T Workplace Service Desk Analyst Netherlands, AME, UK at Givaudan Egypt
  • Egypt - Cairo
  • My current job since October 2015

1- Working on “CA Service Desk Manager “ticketing system and following up the ticket life cycle starting from the ticket assigning until closure.
2- Working with remote desktop, LAN desk remote control & troubleshooting the problems.
3- Managing AC users and computers "add to groups member and unlock&reset password account....and more
4- Granting access for different users to specific resources (printers, shared folders ...etc) from the Active directory.
5- Weekly meeting to analysis and other meeting
6- Hardware&software installation
7- Register any hardware devices"PC, Laptop, network devices, phones,
8- managing SAP system "Unlock&reset account
9- Installing and configuration of Windows 7, 8, 10 and its applications weather it is a standalone app or a whole package ( manually or using the LanDesk manager or other apps)
10- Troubleshooting & configuration of Microsoft Office.(License)
11- Installation, Configuration & Maintenance of HP MFP printers.
12- Troubleshooting Network problem.
13- response to incidents, requests and project work arising on Givaudan supported computer applications and platforms.
14- Configured corporate mobile devices to abale givaudan apps to work on it

IT System Administrator at Raytex Group
  • Egypt - Cairo
  • January 2014 to October 2015

• Install and configure Active Directory on windows Server 2003, 2008 and 2012
• Install and configure DNS, DHCP. WSUS, WDS, GPOs, VPN, Terminal Services, Print Server and File Server.
• Managing PCs using Microsoft windows.
• Configured Server 2003 & 2008; configured networking; security and system settings on Server Core.
• Implemented and managed IP Addressing; configured TCP/IP addressing on a server.
• Day-to-day support on Windows Server and backup Servers; job entailed frequent visit to Data Center, due to the nature of the work.
• Supported all remote offices and home-based users using Microsoft VPN.
• Installed and manging ISA and applied.
• Troubleshooting and installation network
• Configured automatic updates for network clients by using Group Policy.

IT Technical Support at Raytex Group
  • Egypt - Cairo
  • January 2012 to November 2014

* LAN Administration: added users; printers; removed users; controlling access right list.
* Monitored server performance.
* Responsible for creating, testing PC images using Image and Ghost
* Managing hosting mail server"add, remove.permission, quota, settings.
* Hardware and Software installation and troubleshooting of error.
* Users mail in-box backup.

IT Specialist at Compusoft CITS
  • Egypt - Cairo
  • January 2010 to July 2011

•Maintained technical knowledge in networking area; operating system (Server and PC).
•LAN Administration: added users; printers; removed users; controlling access right list.
•Monitored server performance.
•Responsible for creating, testing PC images using Image Centre and Ghost.
•Backup administration.

IT Technical Support at Compusoft CITS
  • Egypt - Cairo
  • March 2009 to April 2010

* Computer installation and configure
* Software installation and configure
* anti-virus users scanning
* data backup administration
* VPN connection administration

Education

Bachelor's degree, IT - Computer&Network
  • at Compusoft Information Technology Institute
  • May 2011

Information Technology Institute

Specialties & Skills

Network Management Software
Technology Transfer
Maintenance Management
Installation Management
Technical Communication
Active Directory
Network Infrastructure Installation
Fortigate Firewall
Network Infrastructure
Communication SKills
Outlook Mails Configuration&Managing Account creating Mangament
Network Surveillance's cam
Computer Maintenance (Software & Hardware)
CA Service Desk Manager (Ticketing system)
Factory Big Tablets Suport
Hardware&software installation
Installation, Configuration & Maintenance of HP MFP printers.
Managing Microsoft ISA 2006
Managing Microsoft TMG 2010
Microsoft OS (Win 7,8,10)

Languages

English
Intermediate
Arabic
Native Speaker

Training and Certifications

MCSE 2012 (Training)
Training Institute:
Self Study
A+ (Training)
Training Institute:
CITS
Adobe photoshop cs5 (Training)
Training Institute:
CITS
MCSE 2008 (Training)
Training Institute:
CITS
Date Attended:
July 2010
CCNA (Training)
Training Institute:
Iteshare
Date Attended:
February 2010
ICDL (Certificate)
Date Attended:
March 2009
N+ (Training)
Training Institute:
CITS
N+ (Training)
Training Institute:
CITS
MCSE 2003 (Training)
Training Institute:
CITS
Date Attended:
April 2010