Sr. Training & Quality Officer
Sixpence
Total years of experience :4 years, 3 Months
• Facilitate and follow up on the preparation of detailed session plans, which directly address the relevant Learning Outcomes
(Elements) and Performance Criteria of each competency and incorporate activities and assessment tasks that regularly measures
the individual’s learning progress.
• Facilitate the preparation of detailed assessment tasks, which directly address the relevant learning outcomes and performance
criteria of each competency.
• Ensure all session plans and assessments meet the standards of The National Authority of Qualifications and Quality Assurance for
Education and Training (QQA).
• Facilitate the maintenance of all student and class training records in line with (QQA) standards. These include; lesson plans,
assessment tasks, attendance records, outcomes and examples of students work.
• Provide regular feedback to students and clients in a supportive and professional manner and actively participate in Course/Training
Evaluation, Moderation and meetings.
• Assist in delivering short training programs as when required and provide student support services Ensure the training environment
is supportive of learning and appropriate to specific competencies.
• Facilitate compliance with The National Authority of Qualifications and Quality Assurance for Education and Training (QQA) when
filing and record keeping.
Achievements:
• Achieved “Good” standard at the QQA first examination to the Training Centre in, December 2015.
• Created Ebrahim Khalil Kanoo Collection Department “Collection Policy Manual” December 2016.
• Delivered several training programs (soft Skills & professional Certification) during 2016.
• Plan, organize, facilitate and execute the Career Progression Program (CPP) for more than 200 employees, May 2015-December 2016.
• Conducted Training Need Analysis (TNA) to all Sixpence admin & outsourced employees in (EWA, BISB, Zain), March 2017.
• Plan, organize, facilitate and execute Training & Wages Support Program (TWS) for more than 152 employees April 2017 - Present
Responsible for all client communications, conflict resolution, and compliance on client deliverables and revenue.
• Ensures that client issues are dealt with in an efficient manner, informing the Account Director or Managing Director of any problems that may arise.
• Approves Change Orders and invoices, and is responsible for payment collections.
• Works closely with the project team in order to maintain a continuous knowledge of project status in order to identify potential issues and/or opportunities within or related to the project.
• Ensures that all processes and procedures are completed, quality standards are met, and that projects are profitable
Achievements
• Enlarged the Training Centre prospect lists and governmental networks, 2014.
• Achieved the department target of 15000 BD in the first year of opening the Training Centre, April 2014.
• Secure 50% of the Training Centre business deals.
• Created several training program proposals for private and governmental sectors.
•Manage accounts and meet or exceed targets relating to revenue growth, activities, profit margin, mix of products and services sales, customer retention and customer acquisition.
• Adhere to all quality standards and processes, for the acquisition of customers, opportunities and submission of tender and contract documents.
• Provide regular feedback to senior management about marketplace and competitor activity.
• Develop effective working relationships with customers through regular meetings and identify and obtain further sales and business development opportunities.
Achievements
• Navigate, communicate and filled in the application forms of several awarding bodies to get their accreditation such as AAT, ACCA, CMA, CIMA..etc).
• Presented several contents locally and in GCC about the professional Certifications delivered by the Centre.
• Created several training program proposals for private and governmental sectors.
Plan, initiate and guide the units of study in Arabic which involve speaking, listening, writing, and reading. • Create and evaluate assessments of each student’s work and keep records updated. • Foster thought, discussion, reading comprehension, linguistic analysis and a consistent work ethic. • Set and assign appropriate homework on a regular basis to reinforce student learning and to prepare them for further class activities. • Use teaching methods engaging students, stimulating intellectual curiosity including the use of effective questioning, presentation and resources.
• Contribute to the extra-curricular activities programme.
Achievements
• Manage to teach three batch of 6 teachers, to read and speak Arabic Slang.
As a two-month trainee, completed the required rotation in several departments such as: Human Resources &Finance, and Marketing.
• Performs customer service functions by answering employee requests and questions.
• Conducts benefits enrolment for new employees.
• Submits the online investigation requests and assists with new employee background checks.
• Conducts audits of various payrolls, benefits or other HR programs and recommends any corrective action.
Achievements
• Help in restructuring the HR department and in creating a new internal documentation system