Supervisor
HDC, Megu
Total years of experience :12 years, 5 Months
- Promote positive guest relations at all times
- Monitor and handle guest complaints by following the instant pacification procedures and ensuring guest satisfaction
- Prepare weekly schedules for all outlet personnel in accordance with staffing guidelines and forecasted labour costs
- Daily briefings with staff to make sure that everyone is aware of non- available items, new dishes and etc.
- Check the readiness of reserved tables, motivate staff and maintain a cohesive team
- Monitor and ensure that all closing duties are completed according the standards before staff leaves
- Ensure that the back area is stocked with specified tools, supplies and equipment and restaurant ready to run smooth operation
- fully responsible for the readiness of restaurant to receive visitors
- introduces the waiters with the news of the day
- makes the analysis of the previous day, the staff introduces new ways to service the catering
- greets visitors at the door, accompany them to their choice
- listens to the complaints of visitors and strives to eliminate the deficiencies or politely apologize to visitors for what happened
- accepting applications for banquets, receptions, orders for tables on the following day, keeps track of how visitors are met, applicants, and how they serve
-Promoting newly-arrived product for customer’s future inquiry.
-Keeping and recording all the inventory items on an up-to-date basis.
-Listening to customer requirements and presenting appropriately to make a sale.
-Making accurate, rapid cost colculations, and providing customers with quotations.
-Liaising with suppliers to check the progress of existing orders.
-Recording sales and order information and sending copies to the sales office.
Invoicing and reconciling of purchase invoices
Warm welcoming to our entire guest.
Order or requisition liquors and supplies.
Serve food to customers seated at the bar and tables.
Responsible for handling customer complaints and concerns
Mix ingredients, such as liquor, soda, water, sugar, and bitters, in order to prepare cocktails and other drinks
Collect payment and operating a cash register
Restock and complete requisitions for fruit, beverages, transfers, wastage, other.
Arrange bottles and glasses to make attractive displays
Supervise the work of bar staff and other bartenders.
Take beverage orders from serving staff or directly from patrons
-Present menu guest, suggest food and beverages, answer questions, regarding the menu prepared drink’s
-Serve guests at the tables and bar
-Door to Door Activity
