IT Manager/ IT Project Manager
Dubai Technologies
Total years of experience :16 years, 11 Months
• Provides a focal point for infrastructure projects, to be a single point of contact for all aspects of infrastructure (datacenter, platform, storage, database and network) coordinating activities with the individual teams.
• Provides stewardship of the infrastructure portfolio and oversees the project management capability within Infrastructure.
• Drive the infrastructure aspects of customer projects, working closely with other parts of IT to ensure timely, smooth and seamless delivery of projects to the business.
• Play a leading role in developing the wider infrastructure team, specifically in cross-silo and collaborative working.
• Assist with the development of the overall infrastructure strategy and planning. Includes assessing and recommending selection of suitable hardware/software solutions to meet specified requirements, providing input to cost benefit analyses, risk analysis and development plans to take account of design decisions.
• Assist with coordination of vendors, consultant and internal teams to design, provision and operation of infrastructure systems (active and passive). Work includes technology research, concept development, and solution approach.
• Has responsibility for driving operational improvements across infrastructure with regard to process & technology. This includes taking the lead with management of incidents and maintaining operational DR capability as well as actively managing the resolution of audit points.
• Develops & operates capacity, availability & demand management disciplines for both technology & human resources
• Acts as the central co-ordination point & support point for Infrastructure budget governance and monitoring
• Champions and develops a service management and commercial approach to delivery of infrastructure services to our customers.
Managing and developing the portfolio of Unified communication
& Internet Technologies
UC portfolio includes Microsoft - Lync, Exchange unified messaging,
Cisco - Unified Communication manager, express, Meeting place,
Unified presence, Unity connection, unity express
Sony, Polycom and Lifesize Video Conferencing solutions
Internet Technology portfolio includes Routers, Switches, Wireless
Controllers, UTM, Firewalls, Spam Filter, Message Archiver, Link
Balancer, Load Balancer, WAN Optimizer from major vendors like
Cisco, Fortinet, Sonicwall, Barracuda, HP
Project Management and Leadership: Demonstrated leadership
across all phases of large, complex engagements, including -
functional, international or cross-organizational teams. Should have
provided oversight to multiple engagements at one time.
Achieved High level stakeholder satisfaction by implementing
PMBOOK Methodologies
Presales and Post-sales Support for Contact Center implementation
Evaluating RFP, Preparing Technical and financial Proposals
Managed a Team a team of 6 Engineers
Auditing the infrastructure to ensure High Availability
Participate in interface design and interaction design for CRM
Participate in developing Workforce management system
Participated in Building major call centers in UAE, like
Department of Transport Abu Dhabi, Ministry of Interior UAE etc.
Assisted project manager or sometime acted substitute for PM when engaging with stake holders.
Cisco Unified Communication Lab Implementation and Testing Assisting trainees to familiarize UC solutions
Stanford Advanced Project Management courses and certificate blend academic theory with the real-life processes, tools, management skills, and methodologies of IPS Learning (IPS) to empower individuals to become more effective leaders and team members and to strategically execute projects, programs, and portfolios.