Quality Assurance & Training Administrator
Qatar Airways
Total years of experience :14 years, 6 Months
•Profound ability to understand process of department and work within a team atmosphere.
•Ability to work effectively both independently and as a team in a fast-paced and adaptive environment.
•Amazing ability to keep sensitive issues off the record and discreet.
•Skilled in planning methods and managing projects.
•Maintained master training schedules and generated reports.
•Resolved training and training department issues on time.
•Keeping data of training materials up to date.
•Assisting with the scheduling of training sessions, and booking / notifying all relevant parties.
•Taking responsibility for ensuring all training rooms / venues, equipment and other requirements are booked up in advance.
• Supervising import operations.
• Keeping compliance with custom laws, notifications, tariffs.
• Processing orders for both local and international imports and exports.
• Supervising all activities pertaining to Damaged Goods, Sales Charges, Customer Requirement.
• Deal quickly and efficiently with customer enquires or complaints by phone or email.
• Develop and implement new systems, procedures or working practices to improve customer service efficiency
Training Students according to their academic curriculum
Conducting tests and reviewing