ريكاردو Geronimo

1. Creating warm welcome guests ensure an effective
and efficient check-in.
2. Handling customer complaint.
3. Handling cash registrar.
4. Issuing ticket transaction.
5. Assisting customer to their proper activity.
6. Inform client by explaining procedure; answering
questions; providing information.
7. Maintains communication equipment by reporting
problems.
8. Treat the customer with courtesy and respect.
9. Be aware all times of the selling status and rates of
all package promotion.

1. Relay maintenance and house keeping request to
proper staff member.
2. Answer phone calls.
3. Assist in retail and Spa inventory.
4. Maintain a clean and neat business like
appearance at all times.
5. Using high standard of personal hygiene.
6. Book Spa appointment and services.
7. Answer the variety of question from the guest, and
handling routine problems.
8. Responsibilities may include training employees,
planning, assigning and directing works, appraising
performance; rewarding and disciplining
employees, addressing complain and resolving
problems.
9. Perform other duties as assigned.

1. Welcoming and assisting customers on their inquiries about
the products.
2. Familiarization of all the products and promotions.
3. Selling and doing suggestive selling on the products available
and inputting the sold items/products on POS (Point of sales)
system.
4. Handling customers complains.
5. Answering incoming calls
6. Replenishing of stocks inside the store.
7. Receiving stocks from the warehouse and filing the
documents for future reference.
8. Putting security tags of the received stocks and arranging
on the shelves accordingly for store request replenishment.
9. Making the working area clean at all times.

1. Preparation of items needed in the spa.
2. Monitoring items needed in the spa.
3. Handling incoming and walk-in inquiries.
4. Maintaining the orderliness and cleanliness in the spa.
5. Solving customer complaints.
6. Doing a cashier job.
7. Filing receipts and other documents.

1. Welcome and assist the visitors, direct them to the appropriate contact and provide an information they needed.
2. Provide a help on manager and staff requirements such us photocopying and sending a facsimile of pertinent papers.
3. Filing some memo's customers new accounts and staff leave control forms.
4. Arranging and distributing staff pay slip monthly and letter respectively