Customer Service Executive
BPO+
Total years of experience :19 years, 4 Months
Handles customer service account of Papa John's and Dairy Queen which includes:
- recommend promotions to customers and creates report
- present updated and latest products to customers for
product awareness
- provide immediate solution and problem solving for
customer complaints
- ensure timeliness of deliveries
- propose courses of action by determining trends to achieve
sales target
Hospitality Helpline of Hamad Medical Corporation.
Decision maker in handling the escalation from a customer service agent
Implements strategies and plans to reduce and avoid write-off due to incorrect information
Supervises the training and coaching of agents in the correct process set up by the company and the refresher course of agents.
Monitors the rave calls of agents and profile agents for merit increase of agents
Monitoring of escalations and common errors
Prepares the graphical data report and analysis with details of ways to improve the process and efficiency of agents in handling calls
Handles claim inquiries and information update from members.
Provide health, dental, life, disability, and accidental death dismemberment coverage to members.
Listen and review agents call then prepares a daily, weekly and monthly report
Establish rapport to existing and new clients.
Marketing and sales in-charge of pre-paid load to clients in the US for the continuous use of product.
Build rapport in order client will be loyal to the product.
Monitoring of sales based on location and load amount purchased by clients and submission of report on a weekly basis to the Customer Relations Agent
Update clients with promos and new products offered
Excels in public relations by meeting monthly quota.
Adept in providing assistance and addressing client concerns
Ask for referrals.
Get competitors information from clients and provides a data analysis on how to gain competitive advantage