Travel Agent
Emenac Travel
Total des années d'expérience :17 years, 9 Mois
1) Collect payment for transportation and accommodations from customer from debit, credit card or bank transfer.
2) Converse with customer to determine destination, mode of transportation, travel dates, financial considerations, and accommodations required.
3) Compute cost of travel and accommodations, using calculator, computer, websites, Wordspan.
4) Book transportation and hotel reservations, using computer terminal or telephone.
1. Follow up the clients over calls and emails, meetings.
2. Building a relationship with procurement managers.
3. Quickly respond to their requests.
4. Make sure the products deliver on time and upon quotation request arranging as soon as possible for better services
5. Keeping updated to latest vendors and clients
6. Building a good relation with supplier in order for smooth operations
1. Handle inbound telephone communication.
2. Customers handling.
3. Manage to resolve customer complains, request and other assistance.
4. Able to response effectively and accurately in accordance to company rules and procedures.
5. Able to limit the call in a short period of time effectively.
6. Able to achieve calls from 120 to 170 incoming calls per day.
Involved in the strategic market planning for the companies services, as well as being in charge of the sales team. Organized merchandising operations and major events like promoting new store openings or product launches.
1. Top Seller Brand Lux Beauty soap in the month of July 2008
2. Top Seller Brand Lipton Tea in the month of January 2009
3. Achieved highest volume of the Year Rafhan Corn Oil 2009
DSR of the month in February 2009
1. 6 planned routs in a week to visit the market
2. Shop to shop visit in these 4 routs 1 per day and make a list of all shops per route
3. Make sure of product visibility, availability at the shops specially main points such as parks schools etc
4. Take demand from the shopkeeper and give it to sales man to execute it and make sure of its execution
5. Achieved assigned targets from the company
Three times top seller in the year of 2006
DSR of the month in the whole sale division in the month of December 2008
1. 6 planned routs in a week to visit the market
2. Shop to shop visit in these 4 routs 1 per day and make a list of all shops per route
3. Make sure of product visibility, availability at the shops specially main points such as parks schools etc
4. Take demand from the shopkeeper and give it to sales man to execute it and make sure of its execution
5. Achieved assigned targets from the company
