Senior Coordinator
Indian Institute of Technology
Total years of experience :20 years, 5 Months
•Reporting to Board of Directors
•In-charge of Administration and Facilities Management for Hospital.
A. Operations
1. Implement systems & processes and ensure adherence to SOPs by all level of staffs.
2. Ensure “High-Quality” user experience in the hospital.
3. Staff duty roaster & schedule management for other functional units.
4. Monitor, adhere to the operational budget, and correct deviations.
5. Managing AMC/CMCs for Air Conditioners, Telephones, EPBAX, Printers, Copiers, Projectors, Lifts, Elevators, Access Control Systems, Security Systems, Garden and Contractors and ensure regular preventive maintenance program.
6. Manage bio-medical engineering department.
7. Prepare & monitor capital purchase list.
8. Manage housekeeping.
9. Manage security.
10. Manage guest house and staff accommodations and hostels.
11. Manage pharmacy, store and inventory of assets.
12. Manage different outsourcing agencies.
13. Provides supplies by identifying needs for reception, switchboard, mailroom, and kitchen; establishing policies, procedures, and work schedules
14. Handling compliances with Government Offices viz. Shops & Establishment, Municipality, Water/Electricity Deptts., Traffic, Police, etc.
B. HR Management
1. Personnel planning for the facilities.
2. Adherence to HR policies.
3. Ensure staff training.
C. IT & MIS
1. Liaise with IT head for on-time MIS and smooth IT functioning.
D. Quality
1. Regular review of Admin Policies and Setting SOPs
2. Identifying KPIs
3. Monitor KPIs
4. Monitor patient satisfaction
E. General Administration
1. To devise and implement strategies to optimize revenue.
2. To handle union & related issues, in accord with HR.
3. Irate mob handling.
4. To actively explore process and system improvements to minimize Energy, water & resource wastage in operations without adversely impacting any critical business objective
5. To perform any other duties as may be assigned by the Management from time to time
• Reporting to Board of Directors
• In-charge of Administration and Facilities Management for Hospital, RHC & OHC.
A. Operations
1. Implement systems & processes and ensure adherence to SOPs by all level of staffs.
2. Ensure “High-Quality” user experience in the hospital.
3. Staff duty roaster & schedule management for other functional units.
4. Prepare, submit & obtain approval of operational budget.
5. Monitor, adhere to the operational budget, and correct deviations.
6. Managing AMC/CMCs for Air Conditioners / Telephones / EPBAX / Printers / Copiers / Projectors / Lifts / Elevators / Access Control Systems / Security Systems / Garden and Contractors and ensure regular preventive maintenance program.
7. Manage bio-medical engineering department.
8. Ensure reasonable & quick turnaround time for admission, discharge, diagnostic reports and OPD consultation.
9. Prepare & monitor capital purchase list.
10. Manage housekeeping.
11. Manage security at hospital and RHC & OHC.
12. Manage guest house and staff accommodations and hostels.
13. Manage pharmacy, store and inventory of assets.
14. Manage different outsourcing agencies.
15. Provides supplies by identifying needs for reception, switchboard, mailroom, and kitchen; establishing policies, procedures, and work schedules
16. Handling compliances with Government Offices viz. Shops & Establishment, Municipality, Water / Electricity Deptts., Traffic, Police, etc.
B. HR Management
1. Personnel planning.
2. Adherence to HR policies.
3. Ensure staff training.
C. IT & MIS
1. Liaise with IT head for on-time MIS and smooth IT functioning.
D. Quality
1. Regular review of Admin Policies and Setting SOPs
2. Identifying KPIs
3. Monitor KPIs
4. Monitor patient satisfaction
E. General Administration
1. To devise and implement strategies to optimize revenue.
2. To handle union & related issues, in accord with HR.
3. Irate mob handling.
4. To actively explore process and system improvements to minimize Energy, water & resource wastage in operations without adversely impacting any critical business objective
5. To perform any other duties as may be assigned by the Management from time to time
A division of IQ City Foundation, 798 bed hospital with 02 satellite units), Medical College & Nursing College. Managing a 100 acre campus with a satellite township of 2400 apartments and more than 4, 00, 000 square feet covered area.
The Roadsiders (Restaurant & Kiosk operations at key locations, Kolkata)
THE FIRST CONCEPT DINING RESTAURANT CHAIN IN INDIA, A UNIT OF SAYAJI HOTELS, INDORE)
MAINLAND CHINA (THE LARGEST CHAIN OF SPECIALITY RESTAURANTS IN INDIA); SENIOR GUEST SERVICE ASSOCIATE
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