Consultant - Knowledge Management
Capgemini
Total years of experience :15 years, 7 Months
Formulate Strategic initiatives to create KM awareness with Community Leaders/Delivery Partners to capture tacit knowledge and make it available throughout the organization seamlessly.
Creation of internal awareness through various promotional campaigns, organizing various drives to collect valuable knowledge assets and promote group tools such as CollabNet TeamForge, Yammer and KM 2.0.
Tracking and consolidating KM Metrics Reports on monthly and quarterly basis.
Community Audit and Health check on a regular basis and conveying the same to respective Community Leaders/Moderators.
KM Consultancy such as Taxonomy development, Meta data creation, Skill-competency matrix, KM solutioning, etc to Project Delivery Teams for major Insurance and Banking clients.
Support RFPs/RFIs with consistent and accurate data such as statistics, graphics, case studies, etc.
Sourcing, reviewing, classifying, publishing and archiving contents for supported communities and KM Newsletters.
Single Point of Contact (SPoC) for all contents and drive the development all KM initiatives in India.
Collaborate with key leaders and information holders to define data needs.
Complying to brand guidelines for all documents and contents in KM Portal.
Strategically and operationally contribute to setting up of India Knowledge management system.
Drive the marketing campaign for India KM Initiatives to spread awareness and manage roll-out across all India Offices.
Develop templates as a part of converting tacit knowledge to explicit knowledge.
Maintain and own the existing SharePoint site for India Business Development Centre and regularly update the contents with latest information and statistics.
Help India Business Development Manager in responding to RFPs/RFIs with consistently accurate, reliable KM products/insights e.g. statistics, graphics, KM products, Case Studies, etc.
Complete ownership and maintenance of the Sales Analytics with accurate and timely input of data.
Create, maintain, evangelize and execute the firms new Knowledge Management System (KMS).
Involved in analysing the viability of the project by building proof - of - concepts demo.
Managing the IT department of the company developing processes and procedures ensuring effective usage of IT to increase productivity.
Working on the tendering process, preparing bid documents, pre-bid queries and costing.
Charged with maintaining the Knowledge Management System of Medicaid Business Unit (MBU) for a multi-million dollar Healthcare Provider Company with latest contents.
Involved in knowledge elicitation process consisting of interviewing knowledgeable individuals and eliciting their knowledge via several question-and-answer sessions.
Developed a hierarchy containing conceptual, functional and physical models for knowledge classification.
Masters of Business Administration in IT Management with Knowledge Management as Core Subject Area.
BTECH