Manager - Operations
Pioneer Global Infrastructure & Management Services
Total years of experience :17 years, 2 Months
• Generating business for Company for Internet/ VPN products (Airtel Data/ Mobile Business As Channel Partner) and IT Infrastructure Services (LAN/WAN) network implementation.
• Strategic planning, feasibility study, forming steering committee and estimating the received service request. Conducting Team Meetings and Status Review Meetings.
• Setting up business for Telecom Infrastructure Management Services, Information Security Services and Managed Services in IT.
• Pursuing long-term account strategy that maximized profits and assisted in cultivating long-term relationships with the appropriate decision makers.
• Looking after invoice & negotiating with the client & taking the responsibility of payment collection.
• Monitored new account success by contacting customers at scheduled intervals.
• Ensuring speedy resolution of queries & grievances to maximise client satisfaction levels.
• Maintaining excellent relations with clients to generate avenues for further business.
• Creating new accounts with respect to SMB/ SME segment.
• Managing Data/ Voice product (ILL/ ILP/ MPLS VPN/ PRI) sales, business development and strategic planning for their growth and new product introduction as a part of Sanona Infotech & Services Pvt Ltd, Channel partner for Airtel Business.
• Handling a team of eight members in sales for different data/ voice Airtel products & market segments.
• Developing new partners & alliances which are strategically important for the company to reach more clients in various places.
• Looking after invoice & negotiating with the client & taking the responsibility of payment collection.
• Focus sales on SME & SMB, Corporate clients, Handling Channel partners for Airtel business.
• Generating leads by visiting & coordinating with clients by conveying the Airtel technical strengths in the Telecom Market.
• Pursued long-term account strategy that maximizes profits and assists in cultivating long-term relationships with the appropriate decision makers. Monitored new account success by contacting customer at scheduled intervals.
• Worked in Network Infrastructure/ Service Operations for Rest of Maharashtra & Goa Region for a 1000+ client base.
• Strategic and operational planning for reducing MTTR and downtime.
• Handled 50 member’s Level 2/ Level 3 team operating from Pune.
• Follows ITIL Processes for Network Infrastructure Management.
• Co-ordination with different Support teams & NOC team for maintaining the link uptime for Premium customers.
• Carried out Monthly Service Review Meetings with customers - CSAT and Relationship management with a focus on Service Excellence and Quality Assurance.
• Planning for project delivery in coordination with project team and support team - Testing of RF devices (pre & post installation)/ LM Client Feasibility (Wired/ Wireless)/ Backhaul capacity planning.
• Preventive maintenance of client links to be carried out by coordinating with support teams.
• Planning & Implementation of Fiber Backhaul Nodes.
• Planning & Implementation of Primary & Secondary SP Backhaul Nodes.
• Worked in POP standardization for technical, commercial part.
• Analyzing and optimizing the Network resources for smooth performance.
• Preparing detail design document consisting Network Topology Details, Site-specific IP and configuration details, Fiber connectivity details for Access Data Network.
• Providing Technical support to field engineers for proper integration of nodes.
• Co-ordination between various teams for completion of project in project delivery.
• Handled project for POP Standardization (Project Shakti) for all ROM.
• (Coordination with field team, corporate team, different vendors for completion the quality work).
Coordination with store, purchase teams for material requirement in the region.
• Handling POP’s agreement & electricity related work for the region (Finalizing POP locations, making POP’s rental agreements, making POP’s live by coordinating with different concern teams).
• Testing for new POP Installation - Power Backup testing, Mast testing (pre & post installation), Network devices, Structured Cabling, Backhaul links testing by coordinating with respective SP vendors.
• Vendor management for IT infrastructure Management - Co-coordinating with different vendors like Electrical, Network/ ISP, UPS etc for new installations, new projects.
As a member of the Circle Planning team responsible for managing Metro Ethernet Network Planning, Operations and Deployment. Preparing detail design, implementation and deployment plans for Access Data Network and handing Network build process for Cisco Switches and Routers.
Projects:
• Metro Ethernet Network:
• Planning and Implementation of MAH & GOA Backbone Data Network CISCO 7609 - 13 Nos.
• Planning for Expansion of Access data Network based on customer or project requirement. CISCO 3400 - 800 Nos, 3750 - 60 Nos.
• Service Order Management for Ethernet based Process.
• Analyzing and optimizing the Network resources for smooth performance by testing with all network devices/ Configuration with fixed templates - pre & post installation.
• Preparing detail design document consisting Network Topology Details, Site-specific IP and configuration details, Fiber connectivity details for Access Data Network.
• Providing Technical support to field engineers for proper integration of nodes.
• Co-ordination between various teams for completion of project.
• Creating CLRs with the help of Clarity for various services using Cisco switch as Last mile equipment.
• Material management with the help of SAP module.
Tools used:
• OSS: Clarity
Used for Network monitoring.
Managing Service Orders for various network processes.
CLR preparation.
• ERP: SAP
Used for processing SCR and Logistics.
Project: Thermax Ltd. Pune.
• Handled Team for the Network Maintenance for LAN on different sites.
• Managing & Maintain the Network uptime as per Customer SLA.
• Preparation of technical Documentation & updating of network diagrams, Inventory for Network Approval and Network Planning.
• Provide Installation, Maintenance, Management, Configuration Service on Routers, Firewalls for new setup.
• WAN Links installation, monitoring & troubleshooting etc.
• Managing a schedule backup of all LAN and WAN devices.
• Troubleshooting of routers for Leased lines, MPLS, VPN, VSAT & coordination with Reliance, TATA for resolving the problems.
• Network Analysis and Implementation of QoS in the network using software Netflow Analyser & Host Monitor.
• Done Network (WAN/ LAN) Audit/ Testing for all Thermax Sites for smooth network performance - Used Tool - Fluke Network Software.
• Preparation for Utilization report of link on daily basis & Network Uptime report monthly basis.
Operations Management
Computer Application