Supply Lead
Careem
Total years of experience :15 years, 2 Months
1. Scheduling of Partners/Riders for Ride hailing/Careem Food & delivery to cater the projected demand in high density areas and rush hours handling
2. Hiring, Onboarding and Training driver partners
3. Healthy utilization of Cars and bikes all around city, driver partner economics and fleet efficiency
4. Handling performance improvement plan for Drivers/riders, initiating measures to ensure expected impact is carried out and visible
5. Continuously improving the practices to streamline and optimize partner operations in domains such as ride hailing and Careem Food.
6. Periodical review of fleet performance KPIs and make changes to help drive growth and efficiency
7. Compliance in charge for partner escalation, communication, and engagement
o Car Rental/ Leasing operations
o Responsible for Upgrade, Extension and Replacements of the long and Short term contracts
o Taking bookings, Maintain reservation, end to end process of rental or leasing agreements
o providing ongoing service and sales support, deal with regular business leasing accounts -
o Provide the payment, Banking Related support and process refund request
Worked as a Customer Service Representative for Citi Bank Credit card (U S A.)
• Assisted US clients in pending transaction, took the online request to reduce the APR, last
statement query and clarification.
• Basic point of Contact for Complaints, Requests, Feedback and Queries
• Provided the assistance on online payments, past due issues, activation of
new credit cards, Web site related issues, order the replacement in case of
Stolen/lost.
o Worked as an instrumental crew of the Sales team for business Diverse.
o Successfully Reached the point of Sales goals with a stunning track record
o Communicate clearly and effectively with clients Document all calls with regards to customer inquires accurately using Call Tracking System. • Communicate clearly and effectively with clients.
o Providing post Sales service to the customers.