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Saleh Jaber Al-Garni, End User&Service Desk Team Leader

Saleh Jaber Al-Garni

End User&Service Desk Team Leader

International Systems Engineering

Location
Saudi Arabia
Education
Diploma, MICROSOFT CERTIFIED SYSTEM ENGEENER
Experience
25 years, 9 Months

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Work Experience

Total years of experience :25 years, 9 Months

End User&Service Desk Team Leader at International Systems Engineering
  • Saudi Arabia - Altaif
  • My current job since December 2016
Technical Support Engineer at International System Engineering - ISE
  • Saudi Arabia - Altaif
  • My current job since August 2011

- Implement the LAN operations.
- Manage business solutions on enterprise platform operations, to test, build and configure servers’ hardware and software, and maintain servers’ performance.
- Manage enterprise application operations processes as: (MS AD, MS Exchange, MS SCCM,
MS SCOM, MS ISA, MS AD, HP Data Protect, SEPM ) .
- Implement duty engineer standard check process. Such as building desktops and laptops with images to the standards required by the customer and within the limits of current technology.
- Manage storage and back up operations. Such as implementing back-up jobs and media; clustering, and data mirroring in order for IT Operations to operate effectively.
-Manage end user computing operations.

Computer Section Manager at air defense, Engeeniring & Housing Dirctorate
  • Saudi Arabia - Jeddah
  • December 2007 to August 2011

1 - worked as the Manager of Computer Department on Eastern region and through performed a lot of administrative and technical work and staff development and evaluation of their performance quarterly and annual and choose the best ways to develop work and develop employee Furthermore management server's main branch, which I was working it.
2 - Follow-up to the regular maintenance and ensure the survival of the network works well-proportioned and follow-up technical errors and work to resolve them with technical team.

Computer Maintenance technician at air defense , Engeeniring & Housing Dirctorate
  • Saudi Arabia - Eastern Province
  • December 1997 to March 2007

Extensive and Comprehensive experience in LAN Design, Network Management, Operation, Troubleshooting of computers, giving technical support to the End user problems, Knowledge of Networking Technologies & Solution, Developing

Education

Diploma, MICROSOFT CERTIFIED SYSTEM ENGEENER
  • at AL-JEHAT Training Institute
  • November 2003

- Managing Computer Department on Eastern Region and through performed a lot of administrative and technical work and staff development and evaluation of their performance quarterly and annual and choose the best ways to develop work and develop employee Furthermore management server's main branch, which I was working it. - Follow-up to the regular maintenance and ensure the survival of the network works well-proportioned and follow-up technical errors and work to resolve them with technical team.

Diploma, Network Operation
  • at Al-Khaleej Institute for Applied Science
  • April 2000
Diploma, architecture
  • at Secondary Institute For Technical Supervisors Diploma
  • June 1997

Specialties & Skills

Microsoft Technologies
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Computer Hardware Troubleshooting
+Endorse 0
End User Support
+Endorse 0
Maintenance Management
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Technical Services
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maintenance computers.
+Endorse 0
tayping
+Endorse 0

Languages

English
Intermediate

Training and Certifications

VMware Certified Data Center Virtualization (Training)
Training Institute:
Global Knowledge Training Center
Date Attended:
January 2015
Duration:
40 hours
ITIL V3 Foundation (Certificate)
Date Attended:
April 2013
Valid Until:
April 2013
Symantec Endpoint Protection (Certificate)
Date Attended:
May 2013
Valid Until:
May 2013
General English Language (Certificate)
Date Attended:
September 1998
Valid Until:
November 1998
Configuring and Truobleshooting Windows server 2008 Active Directory Domain services (Certificate)
Date Attended:
March 2012
Valid Until:
April 2012
Implementing Forefront Threat Management Gateway 2010 (Certificate)
Date Attended:
November 2012
Valid Until:
November 2012
Planing and Implementing Windows Server 2008 (Certificate)
Date Attended:
April 2012
Valid Until:
April 2012
Maintenance of networks (Certificate)
Date Attended:
May 2010
Valid Until:
May 2010
Deploying and Managing MS Internet Security and Acceleration Server 2000 (Certificate)
Date Attended:
May 2003
Valid Until:
June 2003
Configuring and Troubleshooting a Windows server 2008 Network Infrastructure (Certificate)
Date Attended:
March 2012
Valid Until:
March 2012
SCCM Planing, Deploying and Managing MS System Center Configuration Manager 2007 (Certificate)
Date Attended:
December 2011
Valid Until:
December 2011
Fundamentals of windows server 2008 (Certificate)
Date Attended:
March 2012
Valid Until:
March 2012
General English Language (Certificate)
Date Attended:
November 1998
Valid Until:
December 1998
Configuring, Managing and Troubleshooting MS Exchange Server 2010 (Certificate)
Date Attended:
May 2012
Valid Until:
May 2012
MICROSOFT CERTIFIED SYSTEM ENGEENER 2003 (Certificate)
Date Attended:
June 2003
Valid Until:
December 2003
Microsoft Windows 2000 Network and Operating systems Essentials (Certificate)
Date Attended:
April 2003
Valid Until:
April 2003
Cisco Certified Network Associate (CCNA) (Certificate)
Date Attended:
March 2005
Valid Until:
May 2005
HP Data Protector (Certificate)
Date Attended:
December 2012
Valid Until:
January 2013
Public Key Infrastructure PKI (Certificate)
Date Attended:
November 2012
Valid Until:
November 2012
SCOM Planing, Deploying and Managing MS System Center Operations Manager 2007 (Certificate)
Date Attended:
December 2011
Valid Until:
December 2011
designing and deploying Messaging Solutions with MS Exchange server 2010 (Certificate)
Date Attended:
May 2012
Valid Until:
May 2012