Salman Ahmed

Active Directory
Microsoft Exchange Server
Microsoft System Center (SCCM)
PowerShell
Network Monitoring
High Availability (HA) and Disaster Recovery (DR)

Network Design & Structured Cabling project completed at joint venture of Al Falah Holding and Salini Impregilo in Meydan One Mall site office in Dubai. Implemented and supported the Layer 1, 2 and 3 devices and protocols.

Network Design and Structured Cabling project completed at Jabel Ali, Dubai.

Provided Desktop Support via remote desktop to all companies under the Al Falah Group in all over the UAE, Qatar & Saudi Arabia

Desktop Support & IT Inventory Management work at Al Falah Steel & Deco Wood Factory at Mussaffah, Abu Dhabi.

Administration of Windows Server including Active Directory, DNS (Domain Controller), DHCP, Group Policy, Exchange Server and Hyper-V.

Directed the implementation and performance tuning of server environment, desktop computers, printers, routers, switches, Storage Area Network (SAN), Network Attached Storage (NAS) and VoIP phones.

Installation, configuration and troubleshooting of all virtual environment including, vSAN, vSwitch, vLAN, Cluster, snapshot, High Availability (HA) and Disaster Recovery (DR).

Responsible for diagnosing & resolving hardware, software & end user problems, act as a first point of contact for all IT technical queries and issues.

Perform daily backup administration and operations, create schedule job profiles with full, differential or incremental backup as per requirement.

Responsible for the monitoring of system performance, network monitoring, verifying the integrity, ensure 24x7 availability of all hardware and infrastructure resources, and evaluate the reports.

Administration, Configuration and troubleshooting of UTM (Unified Threat Management), network intrusion detection/prevention (IDS/IPS), gateway antivirus (AV), anti-spam, content filtering and reporting.

Train employees across multiple departments on network operations, permissions, security and use of software, developed guidelines, Standard Operating Procedures (SOP) and policies.

Prioritize and execute project tasks independently in a methodical and disciplined manner, set and manage expectations with senior manager and team members.

Submit request for quotations (RFQs) to multiple vendors, track approvals, and manage the IT purchases.

Experience of using System Administration tools such as Hyena, Spiceworks and Manage Engine.

Invatic is outsourcing and offshore software company. It has been providing enterprise level application, web, mobile, cloud and consulting services.

KEY RESPONSIBILITIES

IT technical support at Level 1, Level 2 and Level 3 by responding to 24/7 help desk support tickets via email & help desk portal, assign & priorities to other relevant administrators & technicians, to divide and conquer the technical support work and view team performance with reports.

Capture most frequent issues in the Knowledge Base to avoid repetition and serve to the end users automatically on the User Portal.

Network Monitoring to know what’s happening on network anytime, anywhere with mobile apps, fix issues before they become issues, verifying the integrity and availability of all hardware, server resources, systems, key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups.

Inventory and asset management, responding to alert, monitor a device health, troubleshoot and generate customized report.

Perform daily data backups and disaster recovery operations.

Administration of Windows Server, Active Directory, DNS, DHCP, Group Policy, Hyper-V (Hypervisor) & Remote Desktop.

Installation of Server Rack, UPS, Servers, Switches, Routers, PDUs and Patch Panel Terminations.

Develop and deploy hard drive images and be capable of supporting users in a virtual desktop environment.

IT consulting company that provided data center and cloud computing solutions, network design & implementation, system & network security, 24x7 technical support to local and international clients.

KEY RESPONSIBILITIES

Served as a first point of contact (POC), whom people call for support when something goes wrong with a desktop computer, printer and network.

Help desk support (Level 1, Level 2 & Level 3).

Remote desktop assistance to provide technical support over the telephone to troubleshooting the issues.

Diagnose, troubleshoot and resolve operating system, hardware and software issues.

Install and configure new hardware and software on laptops, desktop computers, and peripherals such as printers, IP Phones, external drives and other related hardware.

Perform basic computer wired network (LAN) and wireless network (WLAN) troubleshooting

Maintain a high level of proficiency in using helpdesk systems such as Manage Engine and Speicework.

Responsible for the ongoing maintenance and future planning needs of the company’s desktop environment.

Monitor the performance of the company’s desktop infrastructure and make suggestions for improving efficiency.

Desktop deployment, Unattended Installation of operating system and applications software.

Train end users on usage of computer hardware and software

Coordinate with vendors to resolve problems.