Salwa Ali

Credit Administration Associate

• Processing requests in regards to Online Banking and Smart Business through BPM and Seibel CRM.
• Investigating and resolving queries via service management team.
• Assisting the branch on customer queries via emails.
• Liaising with TBS to process corporate customer queries.
• Responding effectively to escalated and social media queries.
• Verifying customer details for credit card linkage.
• Issuing authenticated bank statements as per customer requests after necessary verifications.
• Assisting the team with solving issues to ensure effective procedures.
• Ensuring all the tasks are completed within the desired cut off.
• Preparing and updating the MIS on the daily volumes processed.
• Attending various trainings as a procedure to enhance skills.

• Managed and ordered office supplies.
• Answered and screened telephone calls.
• Arranged for taxi and hotel bookings.
• Greeted and assisted drop-in clients.
• Received and booked for couriers.
• Kept the reception area clean and tidy.
• Searched international university contacts for affiliation purposes.
• Made calls for student particulars that the management required.
• Entered student particulars into the administration database.
• Entered and categorized data from a combination of business cards.
• Obtained contacts of international university faculties for invitation purposes for the international conference.

• Called the alumni and recorded their up to date employment details for the administration database.
• Called the employers of the alumni and inquired for any constructive criticism.
• Invited the alumni for yearly alumni meet via calls and emails.
• Entered the details of student cancellation and exit interviews in the administration database.
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