سمير الفيفي, Reporting and Quality Supervisor

سمير الفيفي

Reporting and Quality Supervisor

Abdul Latif Jameel United Finance - KSA

Location
Saudi Arabia - Jeddah
Education
High school or equivalent, علوم طبيعي
Experience
11 years, 2 Months

Share My Profile

Block User


Work Experience

Total years of experience :11 years, 2 Months

Reporting and Quality Supervisor at Abdul Latif Jameel United Finance - KSA
  • Saudi Arabia - Jeddah
  • My current job since January 2017

Training, and preparing call center representatives to respond to customer questions about services or products, and preparing reports and analyzing data to assist management as they determine call center goals

Telemarkting Supervisor at Abdul Latif Jameel United Finance - KSA
  • Saudi Arabia - Jeddah
  • January 2015 to January 2017

Oversee a team of Call Center representatives who handle customer service inquiries and problems via the phone and/or email.

Telemarketing Agent at Abdul Latif Jameel United Finance - KSA
  • Saudi Arabia - Jeddah
  • December 2013 to January 2015

Telemarketing and Customer Service.

Customer Service at Etisal international
  • Saudi Arabia - Jeddah
  • July 2012 to March 2013

Customer Service by phone at Etisal international operator Zain Saudi Arabia.

Education

High school or equivalent, علوم طبيعي
  • at وزارة التربية والتعلم
  • January 2009

بعد التخرج من الثانوية العامة إعتمدة على تطوير خبراتي بالإطلاع والمتابعه والتعلم عن طريق الأنترنت After graduating from high school adopted to develop my experiences Acquainted Continue learning through Internet

Specialties & Skills

MIS Reporting
Quality Assurance
Coaching
Master Data
Team Performance
Computers maintenance.
Speed of learning and work under pressure.
Experience in dealing with Zain systems
Time management
Communication Skills.
Help customers via the Internet (Using Teamviewer program for all systems)
Desire to achieve customer service excellence.
Programming (HTML, PHP, Delphi, Visual Basic, etc …).
Computer use for office work.
Solving the problems of systems (Windows, Linux, Mac).
Good in the use of Microsoft Office programs.
Management Linux & Windows server and manage forums.
Good in using computer software programs.
Solving the problems of systems smartphones (Android, IOS, Windows phone).
Reporting and Monitoring
Quality Assurance
Coaching
Measuring Performance
Analyzing Data
marketing communications
marketing mix
market research
marketing management

Languages

English
Expert
Arabic
Expert

Training and Certifications

General (Training)
Training Institute:
Talal Abu-Ghazaleh Orgenization
Date Attended:
April 2013
Call Center Agent (Training)
Training Institute:
Etisal international
Date Attended:
July 2012

Hobbies

  • Customers service
    I work with big company for customers service