Chief Operation officer
UEI Incorporated DBA Cricket Wireless
Total years of experience :21 years, 8 Months
- Overseen the company transition from Metropcs to Cricket wireless.
- Established Customer focus point to improve customer satisfaction.
- Set immediate plans to improve customer retention and reduce churn.
- Negotiate agreement with vendors to maximize company profitability
- Develop, optimize and lead 60 corporate-owned retail stores In CA and TX.
- Lead corporate and indirect channel expansion effort including locating sites, developing and managing P&L.
- Performed a SWAT analysis on store performance and planned strategic goals to improve sales matrixes.
- Expanded business opportunities through vertical integration with vendors.
- Creating sales and marketing strategy and executing tactical plans that increase productivity and profit.
- Improved operational efficiency and profitability through labor planning and training, territory development and reaching company Key Performance Index’s.
- Designed system application to track sales trend, cash flow, emails, targets and reporting mechanism.
- Exceptional Knowledge in wireless industry, tactics and forecasting sales.
Spring 2001 California State University Sacramento, CA • Bachelors of Science, Business Administration • Concentration: Management Information System • Dean Honor Roll three semesters