Technical Support Engineer
Jackys Business Solution
Total years of experience :2 years, 9 Months
• Provide technical support to customers on telephone, email and through tickets
• Analyze and troubleshoot software and hardware issues
• Help customers identify and resolve issues pertaining to dial up configuration, web hosting and domain registration
• Respond to queries pertinent to package details, e-commerce solutions, email configurations and search engine submission packages
• Create help desk documentation with step by step instructions on problem resolving techniques.
•Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
•Respond to queries either in person or over the phone.
•Write training manuals.
• Performed installations, technical support, troubleshooting and maintenance of network equipment and the creation of engineering design documents for the network on the base to accomplish queue system for clients.
• Queue System Troubleshooting on Ubuntu 12.04 and SQL Workbench Database Configurations.
• Work ok Digital Signage (Stinova, Desko, Wacom)
• Creating VLAN and giving access to Queue server through access list.
• Customization on android devices and on latest Mini-pad Rom’s according to Client Requirements
• Providing Remote Technical Support.
• Configuration of Digital Signage with queue Information.
• Linux Ubuntu based Product (IQP 600i) Troubleshooting
• Queue Management System Integration Layout Designing
• XML Template Designing for Main Displays for Ticket Printers.
• Template Designing for Feedback systems
• SQL Workbench Script (Quality Assurance)
• Digital Signage, Queuing System Linux based feedback system and Kiosk Technology.
• Doing site audit for new projects and preparing the roll out plan accordingly
• Managing and assisting the installation on site and arranging the required facilities for project's success
• Giving training to the staff
• Monitoring the system after installation and doing system Troubleshooting and support when required.
• Handling network infrastructure in office and doing the IT's related works.
• Check for new software, updates and technologies to deploy the best solution
• Factory Trained Engineer for General Micro System (GMS) Queue Management System
Assisted end users in troubleshooting and resolving IT issues:
• Sent tickets to appropriate departments utilizing ticket tracking system
• Solved minor workstation-related issues
• Installed operating system, software, antiviruses and patches
• Maintained documentation of processes and tickets
•Respond to email messages for customers seeking help.
•Ask questions to determine nature of problem.
•Walk customer through problem-solving process.
•Install, modify, and repair computer hardware and software.
•Clean up computers.
•Run diagnostic programs to resolve problems.
•Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
•Install computer peripherals for users.
•Follow up with customers to ensure issue has been resolved.
•Gain feedback from customers about computer usage.
•Run reports to determine malfunctions that continue to occur.
M.it (16 years of education) in Networks and Web Development from Gujrat University
College: B.Com (14 years of education) from University of Punjab Academics: